Shift Supervisor Gaming

Shift Supervisor At LakeSide Entertainment

Where Every Shift Is a Winning Experience.

Locations: Union Springs, NY Seneca Falls, NY

Job Type: Full-Time Pay Rate: Competitive + Tips

LakeSide Entertainment is seeking skilled, upbeat, and dependable Shift Supervisors to lead our gaming floor teams at both locations. If youre a strong communicator, a natural problem-solver, and energized by a fast-paced casino atmosphere, this is your chance to step into a high-impact leadership role.

As a Shift Supervisor, youll guide daily operations, oversee staff performance, uphold regulatory standards, and ensure our guests enjoy a top-tier experience from the moment they arrive.

Team Leadership & Staffing

Lead and supervise employees throughout your shift

Assign tasks, oversee performance, and train new and existing team members

Communicate and document call-ins; secure coverage when needed

Maintain and update schedules to ensure proper staffing

Operations & Floor Oversight

Monitor and support casino floor activity to maximize guest satisfaction

Resolve operational issues, staff concerns, and guest complaints

Maintain accurate records and documentation of shift activities

Ensure safe and compliant operations at all times

Cash Handling & Compliance

Process and verify cash transactions, vouchers, and manual payouts

Maintain, safeguard, and reconcile cash drawers with precision

Complete reports and reconcile transactions correctly and on time

Follow CNICS, MICS, SICS, Title 31, and anti-money-laundering regulations

Protect company assets and ensure confidentiality

Machine & Facility Support

Perform minor machine resets, paper reloads, and small fixes

Track inventory levels; notify management in advance of reorder needs

Assist with light housekeeping and machine-area upkeep

Guest Experience

Provide exceptional customer service to every guest

Assist with promotions, vouchers, and rewards redemption

Communicate current promotions clearly and enthusiastically

Additional Duties

Collaborate with floor staff, surveillance, and security

Uphold company standards of professionalism, appearance, and attendance

Perform other duties as required to support operations

What Were Looking For (Required)

2+ years cashiering experience (required)

1+ year supervisory experience in a related field (required)

High school diploma or GED

Must be 18+ years old

Strong leadership, decision-making, and conflict resolution skills

Strong math skills and experience with cash audits/reconciliations

Ability to use POS systems, ten-key machines, and cash-handling equipment

Valid drivers license with clean driving record

Must pass a drug test, background check, and obtain a gaming license

Reliable transportation

Ability to stand for extended periods, walk, bend, and lift up to 50 lbs

Ability to maintain confidentiality and work under tight deadlines

Tribal preference applies

Your Player Rewards (Full-Time Benefits)

All Full-Time Employees Receive: Weekly Pay Tips + Bonus Opportunities Referral Bonuses 401(k) with up to 7% Matching Paid Vacation & Holiday Pay Guaranteed Time Off: Christmas & Thanksgiving Employee Assistance Program LifeMart Discounts & Coupons Team Appreciation Events

Additional Full-Time Benefits: Medical, Dental & Vision Insurance 80% Childcare Cost Coverage Paid Personal Time

Ready to lead a winning team? If you're a strong leader who thrives in a fast-paced environment and loves delivering an exceptional guest experience, LakeSide Entertainment wants you on our team.

Apply today to become a Shift Supervisor at LakeSide Entertainment in Union Springs or Seneca Falls!