License - Public Services Specialist | License - Public Services Principal Specialist

License-Public Services Center Specialist

The License-Public Services Center Specialist provides a number of advanced technical tasks requiring specialized knowledge, independent judgment, and interpretation and provides customer service to the public in obtaining licenses, vehicle titles, and legal documents such as passports and marriage licenses.

Job Summary

The License-Public Services Center Specialist provides a number of advanced technical tasks requiring specialized knowledge, independent judgment, and interpretation and provides customer service to the public in obtaining licenses, vehicle titles, and legal documents such as passports and marriage licenses.

Employment Criteria

Requires a high school diploma or equivalent and three years of progressively difficult technical license center and/or public service counter work experience including one year of customer service experience or equivalent education and experience. Within a year of being appointed to the position, State certification as a License Title Agent or Federal certification as a Passport Acceptance Agent must be obtained and must be renewed as required by passing a written exam. Other certifications or licenses from federal and state agencies may be required to perform the functions of the job. Core competencies outline essential business and professional traits necessary to perform this job.

Duties & Responsibilities

Provide customer service:

• Respond to customer inquiries for various legal documents, related processes and services;
• Resolve discrepancies and customer escalations;
• Communicate accurate information to public regarding laws, statutes, policies, and procedures; interpret County, State and Federal rules, regulations, statutes and policies for customers;
• Process transactions, collect fees, process overpayments and identify errors;
• Make referrals to other departments as necessary;
• Review, analyze and verify records, reports, applications and other documents;
• Process financial transactions; calculate and collect fees and funds and process payment adjustments; and
• Act as a resource person for staff inquiries; conduct research in order to respond

Perform administrative duties:

• Coordinate the workflow of activities necessary to complete documents, maintain records or generate reports with other divisions within the department;
• Process incoming and outgoing mail;
• Close and balance receipts daily;
• Enter and maintain various records;
• Prepare and proof memos, correspondence, forms, statistical data, reports and other documents;
• Prepare a variety of reports;
• Train staff on new methods, processes, law changes and new technologies; and
• Help develop processes, procedures and forms to increase the efficiency of operations.

Perform other duties as assigned.