Customer Support Coordinator

Job Description

Job Description

Customer Support Coordinator

Location: Louisville, KY
Schedule: Full-Time | Monday-Friday
Reports To: Customer Service Manager

Shift: Work Times: 8 am to 5 pm OR 9 am to 6 pm

Pay: $48k to $52k + potential of 10% of salary yearly bonus

Position Summary

We are seeking a motivated and detail-oriented Customer Support Coordinator to serve as the primary point of contact for customers, distributors, and internal departments. This role is responsible for ensuring a seamless customer experience by managing orders, resolving inquiries, coordinating with multiple departments, and maintaining accurate records.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where priorities can shift throughout the day. Strong communication skills, attention to detail, and a commitment to delivering outstanding service are essential for success.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
• Enter, review, and manage customer orders while ensuring accuracy and timely processing.
• Track order status and proactively communicate updates regarding shipments, delays, or changes.
• Investigate and resolve customer concerns, product issues, and service requests in a professional manner.
• Coordinate with sales, operations, purchasing, shipping, and accounting departments to support customer needs.
• Maintain accurate customer records, pricing information, and account details within company systems.
• Generate and distribute order confirmations, invoices, and other customer-related documentation.
• Assist customers with product information, availability, lead times, and order-related questions.
• Monitor open orders and follow up to ensure commitments are met.
• Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and internal processes.
• Participate in team meetings and contribute to departmental goals and objectives.

Qualifications

• Minimum of 2 years of customer service, administrative support, or inside sales experience.
• Experience working in a manufacturing, distribution, logistics, or industrial environment preferred.
• Strong computer skills, including Microsoft Office applications.
• Experience with ERP, CRM, or order management software preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks while maintaining a high level of accuracy.
• Strong organizational and problem-solving abilities.
• Professional phone presence and customer-focused attitude.

Desired Skills

• Ability to build positive relationships with customers and internal teams.
• Strong attention to detail and follow-through.
• Effective time management and prioritization skills.
• Ability to work independently while contributing to a collaborative team environment.
• Adaptability in a dynamic and changing business environment.
• Analytical mindset with the ability to identify solutions and improve processes.
• High level of professionalism, integrity, and accountability.

What Success Looks Like

• Accurate and timely order processing.
• Prompt resolution of customer inquiries and concerns.
• Positive customer feedback and strong customer retention.
• Effective collaboration across departments.
• Consistent attention to detail and commitment to quality service.