Field Service Technician

Job Description

Job Description

Job Purpose:

Under the general supervision of WEMCO Inc.’s Part Sales & Services Coordinator, the Field Service Technician will be a front-line employee with direct customer contact. Your primary purpose will be to maintain and repair the heavy equipment used in all construction, agriculture, mining, logging, materials handling, and related industries with a focus on overhead crane service and inspection.

Job Responsibilities:

• Act as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to products at the customer’s site
• Establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs
• Apply the use of specialized tools to work efficiently; you will also be required to procure and use your own personal set of hand tools – WEMCO will not supply these for you
• Obtain product technical issue information and utilize available resources, including data management tools, balancing timeliness of customer response with investigation efforts; capture all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to service calls promptly
• Translate customer complaints to develop a troubleshooting plan; troubleshoot issues following proper workflows and procedures with specialized equipment such as mechanical and electronic service tools, and diagnose failed components to enable a successful repair; validate repairs by duplicating complaint to ensure it has been resolved; document the results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
• Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassemble and assemble engines or power generators by following guidelines and using the required tools to ensure a clean and organized environment; inspect and replace parts and components following re-use guidelines to minimize customers cost of ownership; perform progressive damage checks following guidelines to restore to the pre-failure condition
• Perform preventative maintenance activities as per documented schedules and standards on related components in the field
• Identify additional sales and service opportunities with the customer by educating customers about WEMCO’s products and services as well as industry regulations
• Ensure that all services are completed efficiently, on time, and correctly according to specification
• Diagnose problems and estimate the repair costs
• Complete any necessary training that is in line with both skill and business requirements
• Maintain service vehicle and tools for cleanliness and proper operation
• Report any issues or incidents to their supervisor
• Take and read measurements using various measuring tools including micrometers, calipers, & gauges to ensure part dimensions, features, and tolerance requirements are met per print specification
• Provide maintenance expertise, troubleshooting, service, and installation on overhead cranes involving mechanical and electrical skills while returning cranes to service in a quick and timely manner
• Inspection of overhead cranes to conform to OSHA, ANSI, ASME, CMAA, and other related specifications.
• Test and commission new and used equipment in house as well as in the field.
• Educate customers about mandated requirements for inspection criteria on overhead cranes.
• Maintain your own schedule of crane inspections and service with a Corporate Calendar and dispatch yourself as needed to fulfill customer needs.
• Complete paperwork and time cards accurately so that we maintain compliance with our AS9100 and ISO requirements.
• Be willing to study for and pass the Crane Tech Certified Overhead Crane Inspector exam
• Be willing to study for and pass the NCCO Certified Overhead Crane Inspector exam
• You must also provide clothing that will protect you from all four seasons weather conditions
  • WEMCO will never put you at risk in a dangerous weather situation, but we ask that you provide clothing that will protect you from rain and snow

Job Requirements:

• Territories in which service work will be conducted include but are not limited to the Pacific Northwest. Out of town overnight work may be required.
• Minimum of 3 years of prior experience in a related field service role is preferred
• High School Diploma, GED, or vocational diploma from a relevant technical institute is required
• Prior experience with Microsoft Office products is preferred: Word, Excel, & Outlook
• VFD parameter setting adjustment and tuning experience is preferred
• A valid driver’s license with an acceptable driving record is required.
• Class-A CDL endorsement is desired but not required.
• Equipment troubleshooting and diagnostic experience
• Must be committed to workplace safety – the safety of yourself, your co-workers, and our customers is of the utmost importance
• Excellent oral and written communication skills
• Ability to interact with customers in a positive and professional manner
• Experience using pneumatic, electrical, and manual tools
• Intermediate knowledge of assembly materials, metal types, and material properties
• Must be comfortable working at heights
• Must have, or have the ability to obtain a US Passport
  

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position involves work
at job sites where work will be performed both indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb and balance, bend, stoop, twist, and/or crouch.

Benefits:

• 401k Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Other Supplemental Insurance
• Employee Referral Program
• Paid Time Off
• Holiday Pay
• Company Provided Service Truck
• Company Gas Card for Service Truck