Elevator Service Advisor

Job Description

Job Description

Position Summary

Authentic Elevator Services, Corp. is seeking a motivated, sales-driven Elevator Service Advisor to develop new business, strengthen existing customer relationships and promote the company’s elevator maintenance, repair and modernization services.

This position serves as a connection between customers, prospective clients and our Operations Department. The ideal candidate is comfortable prospecting for new business, presenting service solutions, following up on proposals and building long-term relationships with property owners, managers, developers and other decision-makers.

Key Responsibilities

• Identify and pursue new commercial elevator-service opportunities throughout the company’s service area.
• Conduct outbound calls, emails and other prospecting activities to generate qualified leads.
• Build relationships with property managers, building owners, condominium and cooperative boards, developers, general contractors and facility managers.
• Promote and sell elevator maintenance agreements, repairs, upgrades, modernization services and other company offerings.
• Evaluate prospective customer needs and recommend appropriate service solutions.
• Schedule and attend customer meetings, property visits and equipment surveys.
• Coordinate with Operations, field personnel and management to evaluate equipment conditions and develop accurate proposals.
• Prepare, present and follow up on proposals, service agreements and repair recommendations.
• Maintain consistent contact with prospective customers throughout the sales process.
• Negotiate pricing and service terms within established company guidelines.
• Follow up on open proposals, pending approvals and expiring service agreements.
• Identify opportunities to expand services within existing customer accounts.
• Support customer-retention efforts by addressing concerns and maintaining regular account communication.
• Track leads, customer interactions, proposals and sales activity in the company’s CRM or internal systems.
• Maintain an organized sales pipeline and provide management with regular activity and forecasting reports.
• Monitor market activity and identify properties that may require new maintenance contracts, repairs or modernization work.
• Attend networking events, industry meetings and other business-development activities when required.
• Coordinate the transition of newly awarded accounts to Operations, Billing and other internal departments.
• Maintain a professional company image and protect confidential customer and company information.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or GED.
• At least three years of experience in business-to-business sales, service advising, account management or customer relations.
• Demonstrated ability to generate leads, develop customer relationships and close sales.
• Strong verbal, written and presentation skills.
• Confidence conducting outbound sales calls and communicating with decision-makers.
• Excellent follow-up, organization and attention to detail.
• Strong negotiation, problem-solving and conflict-resolution skills.
• Ability to understand customer concerns and present appropriate service solutions.
• Ability to manage multiple prospects, proposals and customer accounts simultaneously.
• Proficiency with Microsoft Office, Google Workspace and CRM or sales-management systems.
• Ability to work independently while coordinating effectively with Operations and management.
• Valid driver’s license, reliable vehicle and availability to travel throughout the service area.
• Flexibility to attend occasional evening or weekend meetings and industry events.

Preferred Qualifications

• Experience selling elevator maintenance, repair or modernization services.
• Experience in the elevator, construction, property-management or building-services industry.
• Existing relationships with property managers, building owners, developers or facility-management companies.
• Familiarity with traction and hydraulic elevator systems.
• Understanding of elevator maintenance agreements, repairs, violations, inspections and modernization projects.
• Familiarity with New York City Department of Buildings elevator requirements.
• Experience preparing proposals, negotiating service agreements and meeting sales targets.

What We Offer

• Competitive base salary
• Commission and bonus opportunities
• Paid vacation, sick time and holidays
• Medical, dental and vision insurance
• Disability benefits
• Car allowance or approved business-mileage reimbursement
• Professional development and elevator-industry training
• Opportunity to work directly with senior management and contribute to company growth

Benefits become available after successful completion of the 90-day probationary period, subject to the terms of the applicable benefit plans.

Apply Today

Authentic Elevator Services, Corp. is an equal opportunity employer committed to maintaining a workplace free from unlawful discrimination. Applicants who require a reasonable accommodation during the application or interview process may request one.

\nCompany Description

Authentic Elevator Services is seeking an experienced Elevator Maintenance Mechanic with 4+ years of elevator maintenance experience to join our Operations Department.
We are a non-union elevator company specializing in maintenance, modernization, and repair. If you take pride in diagnosing challenging problems, delivering dependable service, and keeping elevators operating safely, we’d like to hear from you.

Company Description

Authentic Elevator Services is seeking an experienced Elevator Maintenance Mechanic with 4+ years of elevator maintenance experience to join our Operations Department.\nWe are a non-union elevator company specializing in maintenance, modernization, and repair. If you take pride in diagnosing challenging problems, delivering dependable service, and keeping elevators operating safely, we’d like to hear from you.