Loss Mitigation TL

Loss Mitigation TL Consolidated Analytics, Inc. Chennai, Tennessee, United States Information Technology About this position Job Title: Team Leader - Loss Mitigation (Mortgage Operations / Collections / Servicing) Reports To: Ops Manager Direct Reports: 10 FTE Position Type: Full-Time Shift Timings: Night Shift (6pm – 3am, Mon - Fri) Location: Chennai, TN. India. Description: The Team Lead – Loss Mitigation is responsible for leading a team of specialists handling loss mitigation activities such as loan modification, repayment plans, short sales, and forbearance programs. The role ensures timely and accurate processing, adherence to investor and regulatory guidelines, and effective communication with internal stakeholders and customers to minimize losses and maintain compliance. Responsibilities Team Management & Performance: Supervise and mentor a team of loss mitigation analysts/specialists. Set daily, weekly, and monthly performance goals aligned with business SLAs. Conduct regular performance reviews, provide feedback, and identify training needs. Monitor productivity, quality, and adherence to turnaround time and compliance metrics. Operational Excellence: Oversee the end-to-end loss mitigation process from application receipt to workout completion. Ensure all files are reviewed and decisioned in accordance with investor, insurer, and regulatory guidelines. Maintain strong controls over document verification, income analysis, and eligibility determination. Drive process improvements and automation initiatives to enhance efficiency and accuracy. Compliance & Risk Management: Ensure adherence to all applicable state, federal, and investor guidelines. Regularly audit files to ensure quality and compliance. Identify potential risks, escalations, and compliance exceptions and resolve them promptly. Stakeholder Collaboration: Participate in client calls and provide business updates and performance reports. Support management in preparing dashboards, MIS, and root cause analysis reports. Leadership & Continuous Improvement: Foster a culture of accountability, customer focus, and continuous learning. Lead by example in demonstrating professionalism, accuracy, and integrity. Participate in hiring, onboarding, and cross‑training initiatives. Key Performance Indicators (KPIs): SLA and turnaround compliance (%), Quality and audit score (%), Delinquency resolution / Cure rate (%), Employee productivity and engagement levels, Customer satisfaction and complaint rate. Qualifications Bachelor’s degree in finance, Business Administration, or related field (MBA preferred). 5–8 years in mortgage servicing / loss mitigation, with at least 2 years in a supervisory or team lead capacity. Strong knowledge of U.S. mortgage servicing regulations, investor guidelines, and workout options. Excellent communication, analytical, and decision‑making skills. Proficient in MS Excel, loan servicing systems (e.g., MSP, FiServ, Black Knight), and reporting tools. Strong interpersonal and leadership abilities to manage high-performing teams. About The Role The Loss Mitigation TL is a senior leadership position within the Operations department, responsible for overseeing and optimizing all loss mitigation activities, processes, and performance. With significant autonomy and visibility, this role leads a team of specialists focused on reducing delinquency, minimizing credit losses, and improving recovery outcomes while maintaining a strong customer‑centric and compliance‑driven approach. Leveraging at least 10 years of industry experience, the Loss Mitigation TL will guide strategy execution, coach and develop team members, and collaborate cross‑functionally with Risk, Legal, Compliance, and Finance to ensure operational excellence and adherence to regulatory standards. #J-18808-Ljbffr