Field Operations Engineer III

Job Description

Job Description

The IT Field Operations Engineer III serves as a senior technical contributor responsible for leading complex field deployments, technical escalations, infrastructure modernization efforts, and multi-site projects. The role provides advanced troubleshooting expertise and technical leadership for field technology environments.

Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.

General Duties

• Represents Atlantic Aviation in a professional, courteous, and positive manner with customers, vendors, and fellow employees.
• Always exhibits the principles of the “Atlantic Attitude”.
• Comply with all Company policies and procedures.
• Communicate effectively and timely regarding status of assignments and significant issues.

Responsibilities

• Lead deployment and integration of complex infrastructure solutions.
• Design and implement field technology solutions supporting new construction, acquisitions, and major refresh initiatives.
• Serve as technical lead during significant outages and escalation events.
• Perform advanced diagnostics involving routing, switching, wireless, security, telecommunications, and system interoperability.
• Lead technical coordination with managed service providers, contractors, and vendors.
• Develop implementation checklists, operational standards, and engineering documentation.
• Conduct site assessments and develop bills of material and deployment recommendations.
• Drive infrastructure standardization across locations.
• Perform advanced root-cause analysis and corrective action planning.
• Mentor and train Level I and II engineers.

Accountability and Decision Authority:

• Leads technical execution for major projects.
• Makes independent engineering decisions within approved architecture standards.
• Approves technical implementation approaches.
• Influences infrastructure design and operational standards.
• Independently completes standard assignments.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Required Skills Required Skills:

• 4 to 7 years of experience in field engineering or related field
• Advanced switching and routing
• Firewall administration
• Wireless design and troubleshooting
• Video surveillance platforms
• Access control systems
• Windows Server administration
• Infrastructure monitoring platforms
• Disaster recovery fundamentals
• Project leadership experience
• Mobile device support
• Working knowledge of Microsoft Exchange
• Strong Desktop and Server Skills

Preferred Skills:

• CCNA or equivalent
• Microsoft certifications
• Genetec certification
• BICSI certification
• ITIL Foundation

Competencies

• Technical leadership
• Analytical thinking
• Coaching and mentoring
• Vendor management
• Strategic problem solving
• Project execution
• Highly organized