Senior Case Manager, C3 Skid Row

Role: Senior Case Manager, C3 Skid Row

Reports to: Director

Program: 1502-Downtown C3

Department: Outreach

Location: C3 Skid Row - 627 S. San Julian Street, Los Angeles, CA 90014

Setting: 100% Onsite

Schedule: Monday - Friday, 7:30am - 4:00pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

With the support of and in partnership with the C3 team, the Senior Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals in improving their safety and quality of life. The C3 program serves individuals living on the streets of Skid Row in Downtown Los Angeles.

The C3 street outreach program is part of a LA County approved strategy to combat homelessness. The goal of C3 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing, supportive services, and life-saving care. The Senior Case Manager provides harm reduction support and intensive case management for program members, and assists the C3 program staff in trainings and professional growth. The Senior Case Manager will assist the C3 program in being a leader in health-based harm reduction, and trauma informed clinical care for clients.

Essential Duties and Responsibilities:

• Train and support team members in utilizing harm reduction and motivational interviewing strategies to support the health and autonomy of clients.
• Take an active role in agency level trainings/committees on harm reduction, health, and mental health, as well as documentation and time management support.
• Encourage and promote an environment that is strength based to assist clients in meeting their individual goals.
• Street outreach to identified homeless persons working with the team to engage in services and accept treatment from the program staff assist with the enrollment process as needed.
• Provide support to team members on assisting clients in navigating health care systems, transitioning from streets to home, and accessing needed resources in the community, with special attention to increasing harm reduction interventions.
• Provide referrals to allied critical healthy living services for clients on caseload. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.), and collaborate on care.
• Document and account for time spent on client contacts and activities in client record in accordance with agency and funder standards.
• Maintain a current, thorough knowledge of ongoing developments and new techniques in the fields of substance abuse, mental health, and behavioral health community resources and utilize these to provide comprehensive, wrap-around services to clients.

Qualifications:

• High School Diploma or GED or Equivalent
• Minimum two (2) years' experience as a case manager and/or a clinical work in a harm reduction-based setting.
• Passion for working in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Computer literacy, including proficiency in Microsoft Word, Outlook and Excel
• Detail oriented with excellent time management and organizational, written, verbal and computer skills.
• Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision.

Preferred Qualifications:

• Bachelor's Degree in related field
• Working knowledge of criminal justice system
• Bilingual in English/Spanish
• Minimum 30 WPM typing speed

Work Environment:

• Skid Row based program. Daily walking independently throughout Skid Row community.
• Combination of field (street-based) and office environment.
• Regularly required to sit, stand, bend, stoop, twist; occasionally lift or carry up to 35 lbs.
• Walk and drive to different local sites with or without clients (ex: hospitals, shelters, clinics, housing)
• Regularly walking distances over uneven surfaces and in encampment areas.
• Will necessitate working in busy, loud, and chaotic environments
• Will be exposed to elements like cold, heat, rain, dust, noise and odor, as well as clients with severe medical and hygiene needs.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates