Clinical Research Site Manager, HBN

Job Description

Job Description

Our client is seeking an Clinical Research Site Manager to join their Health Brain Network (HBN) team in New York City.

Our client is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. They have become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Reporting to the Clinical Director of Research and Assessment, HBN, the Clinical Research Site Manager will drive the operational efficiency and administrative duties of the research site. You will oversee all daily activities and operations, including capacity management, optimized scheduling and flow of participants, facility performance, participant safety, onboarding coordination, and coordination of resources. You will oversee office operations, ensure maintenance and upkeep of all equipment, and liaise with clinical and research leadership to implement interdisciplinary aims following HBN and organizational standards. You will supervise all support staff and the delegation of work tasks throughout the department to ensure proper and prompt completion, ensuring the site is well coordinated and highly productive.

This is is a full-time, exempt, onsite role in the Harlem, NY office.

Responsibilities:

- Site Operations & Maintenance – Oversee day-to-day functioning of Harlem and Staten Island offices, including space and resource assignments, inventory management, and HR/Facilities/IT coordination to ensure smooth site operations.

- Operational Leadership & Execution: translate research and clinical direction into daily site operations, evaluate business procedures, and implement process improvements

- Participant Engagement & Service Excellence – Support participant recruitment, wait time management, informed consent processes, scheduling, engagement and satisfaction, and compliance with study protocols.

- Cross-Functional Communication – Facilitate effective communication across teams and external stakeholders.

- Data & Reporting – oversee CRM tools (e.g. Ripple), maintain SOPs, produce reports on site function and study KPIs, and maintain study dashboards

- Perform additional job-related duties as assigned.

Qualifications:

- Bachelor's degree or equivalent.

- 3+ years' experience managing operations in a healthcare or clinical setting.

- Experience in Microsoft Office and project management software (e.g. Monday.com).

- Knowledge of Electronic Health Records.

Special Considerations:

The anticipated salary range for this position is $76,500 – $95,000 USD annually.

Our client's competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.