Customer Support Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Training & development
• Wellness resources

We offer competitive compensation & benefits including: 

• Career Advancement Opportunities
• Paid Training
• No Nights or Weekends
• Bonus Opportunities Available
• 10+ Paid Holidays 
• Paid Vacation
• Water Treatment Equipment for your home
• Health Insurance - we pay 85% of our employees premiums
• Dental Insurance
• Vision Insurance
• Matching 401(k)

Company Overview
Culligan Water of Pierson is part of a growing family owned and operated water treatment company. We are proud of the culture that we have built within our business as a place to help others with their water treatment needs. Water treatment is top of mind to many consumers and Culligan Water is the leading name in the market.

Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.

The goal of this position is to supply a superior level of service that exceeds the customers’ expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.

Responsibilities

• Problem-solving, order processing, and performing standard maintenance of current customer accounts. 
• Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. 
• Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base. 
• Handling Payments & Deposits
• Setting appointments for the Customer Care Rep
• Entering Leads into lead portal
• Answer customer inquiries on the telephone and in person. 
• Schedule service and delivery orders. Coordinate schedules with the service/operations team.
• Bill service, delivery, and new installation orders.
• Make outbound calls to current customers with the intent of scheduling additional services.
• Refer unresolved customer grievances to designated departments for further investigation. 
• Follow all rules and regulations pertaining to safety and Culligan policies.
• Complete any other responsibilities as assigned.

Qualifications

• High school diploma or GED.
• Ability to stay calm when customers are stressed or upset 
• Strong time management and project management skills.
• Proficient in Microsoft Office (word, excel, outlook).
• Excellent communication skills, both written and verbal.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization