Customer Service Specialist

Live MAS! - - Grow your Career at TACO BELL! -TOP FRANCHISE- 3 Years Running - Entrepreneur -100 Most Influential Companies- - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction - internal career growth that let-s your talents shine! Our Leaders teach - inspire their teams to deliver our flavorful products with fast - friendly service, while guiding each associate on their Career Path. We do this by executing daily on detail - delivering excelling financial performance driven by guest satisfaction. Contact us today to start your Path to Success! You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You-ll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they-re correct, package products, and maintain a clean, safe work and dining environment. Team Member behaviors include: - Being friendly and helpful to customers and co-workers. - Meeting customer needs and taking steps to solve food or service issues. - Working well with teammates and accepting coaching from management team. - Having a clean and tidy appearance and work habits. - Communicating with customers, teammates and managers in a positive manner. You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You-ll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they-re correct, package products, and maintain a clean, safe work and dining environment. Team Member behaviors include: - Being friendly and helpful to customers and co-workers. - Meeting customer needs and taking steps to solve food or service issues. - Working well with teammates and accepting coaching from management team. - Having a clean and tidy appearance and work habits. - Communicating with customers, teammates and managers in a positive manner. You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country. Job Title: Restaurant Crew Member Overview: As a Restaurant Crew Member, you play a vital role in the day-to-day operations of the restaurant. You will work as part of a team delivering exceptional customer service, prepare food items, maintain cleanliness and sanitation standards, and contribute to a positive dining experience for guests. Key Responsibilities: 1. Customer Service: 2. - Greet customers warmly and assist them in placing their orders. 3. - Provide recommendations and answer questions about menu items. 4. - Ensure prompt and courteous service to enhance the customer-s experience. 5. Food Preparation and Assembly: 6. - Prepare and assemble food and beverage items according to restaurant recipes and standards. 7. - Ensure food items are prepared and served in a timely manner. 8. - Maintain proper portion control and presentation of food items. 9. Cleaning and Sanitation: 10. - Maintain cleanliness and organization of the dining area, kitchen, and customer service areas. 11. - Follow sanitation guidelines and food safety procedures to ensure a clean and safe environment for customers and staff. 12. - Assist with dishwashing and cleaning of kitchen equipment as needed. 13. Teamwork and Communication: 14. - Work collaboratively with team members to ensure efficient operations and excellent customer service. 15. - Communicate effectively with kitchen staff, servers, and management regarding customer orders and any issues that arise. 16. - Support fellow team members during busy periods and contribute to a positive work environment. 17. Compliance and Policies: 18. - Adhere to all company policies, procedures, and standards of conduct. 19. - Follow health and safety guidelines, including proper handling of food and equipment. 20. - Report any maintenance or safety issues to management promptly. 21. Upselling and Promotion: 22. - Inform customers about special promotions, new menu items, and upselling opportunities. 23. - Encourage customers to participate in loyalty programs or special offers to enhance their dining experience. Requirements: - Previous experience in a restaurant or customer service role is preferred but not required. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong interpersonal and communication skills to interact effectively with customers and team members. - Willingness to learn and follow instructions, with a positive attitude and a strong work ethic. - Availability to work flexible hours, including evenings, weekends, and holidays as needed. Physical Requirements: - Ability to stand, walk, and move around the restaurant for extended periods. - Lift and carry items weighing up to 25 pounds. Benefits: - Medical, Dental, Vision Health Plan options - 401(k) Retirement Plan - STD, LTD, and Life Insurance options Location: 733 Davis Street, Scranton, Pennsylvania 18505 IF Applicable Pay Transparency Range: $12.50 - $15.00