Applications Engineer II

What’s the role? Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer‑centric approach to ensure client success and satisfaction. Location/Region: This position is located in Maple Grove, MN and will potentially travel 30–50%. Must live in Minnesota and be commutable to the Maple Grove location. Hybrid: 3 days in office and 2 days remote. Training Delivery and Curriculum Development Deliver comprehensive training on ZEISS Industrial Metrology systems, including standard in‑house training sessions, on‑site training programs, and customized, client‑specific training courses. Collaborate with internal teams to develop and maintain an effective and up‑to‑date training curriculum. Technical Support Provide remote and on‑site technical support for ZEISS Industrial Metrology systems, including addressing customer inquiries related to software and applications. Rapidly assess and prioritize customer issues based on urgency and impact. Support internal ZEISS teams with software and application expertise. Assist with software and system testing to support product development. Document and report software performance issues accurately. Deliver after‑sales technical support to ensure successful system implementation. Provide foundational support for IT‑related issues, including Windows operating systems, networking and connectivity, and database management. Project‑Based Applications Expertise Support project‑related activities by responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion. Prepare and maintain project data. Implement quoted application solutions through remote, classroom, or on‑site delivery. Qualifications Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required. Strong ability to interpret engineering drawings for dimensional control requirements. Proficiency in 3D mathematics and experience with programming in modern scientific computing languages. Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences. Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports. Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams. Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits. Excellent problem‑solving skills and the ability to work independently to develop solutions for customer challenges. Self‑motivated learner with the ability to independently acquire knowledge to address customer needs. Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus. Benefits Medical Vision Dental 401(k) Matching Employee Assistance Programs Vacation and sick pay The list goes on! Compensation The annual pay range for this position is $71,000 – $88,000. This position is also eligible for a performance bonus or sales commissions. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent. Equal Employment Opportunity Statement: ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant's race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). #J-18808-Ljbffr Dormont Manufacturing Company