Claim Examiner

Job Description

Working out of Dallas, TX, Chubb is seeking a Senior Claim Examiner in the Employment Practices Liability group. The Senior Claim Examiner, under appropriate direction from the manager, investigates and settles litigated and higher severity non-litigated claims promptly, equitably and within established best practices guidelines. This position will report to the Assistant Vice President of EPL Claims out of our Dallas, TX office.


This is not your average Claims role.


When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper? A career in Employment Practices Liability exposes you to emerging issues in the workplace that have been and remain at the center of national and global media. Issues such as the Me Too movement, Racial Injustice and Covid. In this paperless environment, you will use your analytical skills to resolve workplace claims.


We will teach you about Employment Law, contracts and claims. You will use your influence skills and knowledge to partner with defense counsel and our insureds in resolving discrimination, harassment and other workplace related claims. The work is interesting. The environment is collaborative. Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with their peers that come from a variety of backgrounds (including Law Enforcement, Human Resources, other disciplines in Claims and Legal, to name a few) and bring different perspectives into the team.


Responsibilities after training include:

• Contribute to a collaborative environment by raising new ideas and demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.
• Complete accurate and timely coverage, liability and damage investigations and evaluations on complex Employment Practices Liability insurance policies.
• Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims.
• Represent the company at meetings with management and business partners, as well as virtually at mediations.
• Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner.
• Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents.
• Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management.
• Assume part of training responsibilities for new claim examiners.
• Provide coaching and guidance to new claim examiners.
• BA/BS College Degree. JD is preferred but not required.
• 2 to 4 years work experience, handling claims of a comparable complexity or working in a legal position.
• Excellent verbal and written communication skills.
• A personal commitment to superior performance that adds value to our company.
• Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external customers.
• An aptitude for evaluating, analyzing, and interpreting technical information.
• Sound decision making skills.
• Proven ability to work independently as well as part of a team.
• Must demonstrate a high level of initiative and leadership skills.
• Excellent time management, problem solving, and organizational skills are required.
• An ability to adapt to new ideas and situations.
• A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems.

Training: Chubb managers, claim examiners and defense counsel provide a combination of classroom and on-the-job training to ensure our Claim Examiners are prepared to assume full claim handling responsibilities. The training will involve a wide range of knowledge and skill development, including:

• Cultivating relationships with internal clients (e.g. underwriters)
• Developing the ability to analyze initial claim reports
• Developing an understanding of the legal system
• Understanding how to effectively investigate and document findings
• Understanding Chubb's products to appropriately determine coverage
• Learning to interpret and apply insurance contracts
• Learning how to negotiate settlements
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.