Donor Specialist (28267)

Description

Provides excellent customer service while conducting donor registration donor interviews limited physical assessments and Whole Blood Phlebotomies. Monitors donor/patient recovery and provides adverse donor reaction care management. Also responsible for various equipment and supply Quality Control.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Treats customers (internal and external) with dignity and respect in a friendly and professional manner.

2. Performs general and special donor registration on computer and manually as needed.

3. Performs tests such as blood pressure temperature pulse and hematocrit/hemoglobin.

4. Prepares pre-donation Apheresis Sample.

5. Confidentially interviews donors regarding their medical history and current health status.

6. Performs phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.

7. Monitors and discontinues manual collection of donors units in the drawing area.

8. Properly prepares blood units for transport to the Laboratory.

9. Assists with donor recovery and adverse reactions.

10. Draws specimens for donor re-test and other orders.

11. Conducts daily equipment/supply set-up and breakdown as well as Quality Control on specified instruments.

12. Accurately completes all required documentation regarding donor procedure QC and cleaning records.

13. Actively recruits donors to various Blood Bank Programs (e.g. Apheresis) and promotions (e.g. Special Events).

14. Works at different draw locations as needed.

CUSTOMER INTERACTION/PROBLEM-SOLVING:

Must maintain a high standard for conscientious courteous and enthusiastic service to internal and external customers and the public in general. Must make customers needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely accurate professional and friendly manner. And/or demonstrates a moderate level of problem-solving skills.

COMPLEXITY:

Work involves mostly duties that involve related steps processes or methods requiring the employee to make choices and recognize differences in a few easily recognizable situations such as differences in fact sources of information or kinds of transactions or entries. Occasionally work includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done require analysis of the subject in each assignment and chosen courses of action may be selected from several alternatives. Work involves conditions and elements that must be analyzed to identify interrelationships.

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:

The supervisor makes assignments by defining objectives priorities and deadlines assisting the employee with unusual situations with no clear precedents. Employee plans and executes steps to complete the assignment following instructions policies and previous training or accepted practices. Completed work is evaluated for soundness appropriateness and conformity to policy. Methods used by the employee are not reviewed in detail. Occasionally the supervisor sets overall objectives and resources available with deadlines and work plans developed in consultation with the employee with some opportunity for the employee to interpret policy or determine approaches and methodology for accomplishing assignments.

To perform this job successfullyeach essential duty (as identified above) must beperformed requirements listed below are representative of the knowledge skill and/or ability required.

GENERAL KNOWLEDGE SKILLS & ABILITIES:

1. Excellent customer service and communication skills.

2. Ability to work with blood.

3. Ability to function as a team member.

4. Ability to follow procedure.

5. Good accuracy with attention to detail.

6. Able to perform successful venipunctures.

7. Good documentation skills.

8. Ability to work with machines (i.e. sufficiently technically minded).

9. Ability to lift 30 pounds.

10. Basic math skills (related to determining donor eligibility recognition and draw information).

11. Ability to drive a standard passenger vehicle.

12. Knowledge of basic computer operation.

13. Ability to maintain confidentiality.

EDUCATION:

High School Diploma or General Education Diploma (GED) required. Optional: Medical Assistant Diploma Certified Nursing Assistant Diploma Emergency Medical Technician Certificate Phlebotomy Certificate or similar military experience/certification.

EXPERIENCE:

One to two years customer service experience is preferred.

CERTIFICATES LICENSES ETC.

Emergency Medical Technician Certificate (if applicable) Medical Assistant or Certified Nursing Assistant Diploma (if applicable) Phlebotomy Certificate (if applicable) or similar military experience/certification (if applicable) Current CPR Certification Current California Drivers license.

PHYSICAL DEMANDS:

Refer to ADA checklist attached for physical demands.

WORK ENVIRONMENT:

Laboratory and Medical environments with high risks including Mobile Operations.

LifeStream is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

LifeStream will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

If you need accommodation for any part of the employment process because of a medical condition or disability please send an e-mail to or call to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

EEO is the Law. For more EEO information about applicant rights click here.

Our organization participates in E-Verify for more information click here.

All applicants who receive a conditional offer of employment will be required to undergo a pre-employment drug test in accordance with LifeStreams established guidelines.

Required Experience:

IC