Customer Success Manager

Customer Success Manager

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the Role

As a Customer Success Manager, you will own the business relationship for a dedicated book of customers. Your primary mission is to drive revenue growth and deepen relationships with these existing customers. We will count on you to be a key player in ensuring customer satisfaction and maximizing the value of the customer's experience with the Insight Google Cloud Solution line. Along the way, you will get to:

• Manage a specific book of business with a focus on driving revenue growth through effective account management practices, including upselling, cross-selling, and contract renewals.
• Accurately forecast and track sales performance metrics to meet and exceed your targets.
• Collaborate with your dedicated Business Development Representative (BDR) to proactively uncover and qualify new growth opportunities within your accounts, which will then be passed to the appropriate Acquisition team to pursue.
• Develop and implement targeted account plans to identify and prioritize key accounts for expansion.

Be AmbITious

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What We're Looking For

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in an Account Management or Customer Success role, preferably in the technology or SaaS industry.
• A proven track record of driving revenue growth and exceeding sales targets.
• Strong understanding of Google's ecosystem or the overall hyperscaler landscape (GCP, AWS, Azure) and their value propositions.

What You Can Expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another locationeven an international destinationfor up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.