Support Engineer — Internal Tools & AI Automation
Cloaked
Cloaked in New York is seeking a software-minded Customer Success Engineer to build and improve the internal tools that power our support team. You’ll turn daily pain points into reliable automation and scalable workflows. You’ll own the integration of AI-powered support, enhance our Intercom setup, and define handoffs where a human should step in. You’ll also diagnose complex issues by inspecting logs, querying databases, and tracing systems. #J-18808-Ljbffr Cloaked
$53.85 - $67.82 per hour
...world where getting support is simple,... ...life stage. Our AI-native platform helps... ...across self-guided tools, coaching, therapy... ...Manager, IT Support Engineering, this IT Support... ...management, and IT automation initiatives, while... ...experience, location, internal pay equity, and...SuggestedHourly payFull timeWork at officeWorldwideSleeping nights- ...Rillet is the AI-native ERP built for... ...We help companies automate the most critical... ...assignments. They internalize the mission, design... ...Need Rillet's support function is new and... ...to scale through engineering, not just headcount... ...work of building the tools, automations, and...SuggestedWork at officeRemote workRelocationFlexible hours
- ...Who We Need Rillet's support function is new and being built... ...it to scale through engineering, not just headcount. You'll... ...technical work of building the tools, automations, and AI-assisted workflows that... ...AI agent improvements, and internal tooling that makes the...SuggestedWork at officeRelocationFlexible hours
$100k - $150k
...Junior Electronic Trading Support Engineer to join our global... ...team focuses on both automating common tasks and preparing... ...using whatever tool(s) best solve the problem... ...interfacing with clients, both internal and externalIncredibly... ...be advised: Use of AI tools during...SuggestedWork at officeLocal areaImmediate startNight shift- GitHub IT Engineering is seeking an IT Software Engineer who excels at writing code to interact with APIs, automate workflows, and build integrations for our global workforce. You... ...code for stakeholders and help improve internal tools and services. The role requires...Suggested
$130k
...Position: Application Support Engineer Reports to: Head... ..., reduce costs and automate manual workflows. With... ..., post-mortems and internal documentation to facilitate... ...and monitoring tools (e.g. Datadog) Experience... ...sector Exposure to AI/ML platforms, prompt...Work at officeRemote workFlexible hoursRotating shift3 days per week$150k - $190k
...global business where we support core capabilities in asset... ...investment teams with integrated tools that drive insight, automation, and operational... ...hands-on Production Support Engineer (SRE), you will be empowered... ...continuity. Automation & AI-driven improvement:...Full timeWork at officeWork from homeWorldwide$32 - $35 per hour
...Get AI-powered advice on this job and more exclusive... ..., and more including internationally in Mexico and India.... ...a TV Production Support Analyst to join our team... ...knowledge of collaboration tools (MS Teams, Zoom,... ...technology and leverages automation, process, marketing, and...Hourly payLocal areaRemote workFlexible hoursNight shift$200k - $270k
...Funding: Series B AI Healthcare... ...through intelligent automation. Backed by top-tier... ...recent funding. Their engineering organization is still... ..., and reliability tooling Analyze... ...scalability Develop internal tooling and automation... ...production support ~ Strong communication...Work at officeVisa sponsorship$180k - $275k
...insurance brokerage with AI-supercharged risk... ...platform enables deep automation, better decisions, and... ...We believe strongly in internal promotion and lay out... ...speed. This is a hands‑on engineering role. You won’t simply... ..., and internal tools that fix problems at their...Full timeFor contractorsWork at officeFlexible hours$85k - $120k
...vibrant Flatiron District, Hatz AI is at the forefront of... ...America are secretly using AI tools to boost productivity, businesses... ...this technology. As a Support Engineer at Hatz AI, you'll be on the... ...between partner context and internal engineering teams. This position...Full time$108k - $172.5k
...unlimited potential of AI to define the next era... ...immersed in a diverse, supportive environment where everyone... ...Senior HPC Support Engineer focussing on InfiniBand... ...customer experience, support tools, etc.As a technical... ...methodologies to provide to internal teams(Support/R&D) for...Full timeWork experience placement$111.22k - $133.42k
Senior Support Operations Analyst Join to apply for... ..., insights, and AI‑powered tools that help our CS organization... ...configuring Zendesk automation, optimizing chatbot... ..., partner with engineering and product teams to... ...like dashboards) and internal reporting systems Identify...Full timeWork at officeRemote workFlexible hours- ...WSC Advisory team that supports worldwide IBM Z and IBM... ...business partners and internal teams. This organization... ...approved project management tools. Contribute to the... ..., Computer Science, Engineering, or related field Written... ...and experience using AI tools for productivity...Full timeContract workPart timeFixed term contractInternshipWorldwideShift work
$120k - $150k
...companies engage with their customers. Our AI-powered conversational agents handle... ...break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that... ...layers of our platform, using internal tools and AI-assisted workflows to move fast....Full timeWork at officeImmediate startFlexible hoursNight shift- ...looking for a Technical Support Engineer who doesn't just close... ...with the help of AI. You'll need creativity... ...Advocate for customers internally by surfacing product gaps... ...immediately Use AI tools to accelerate your... ...building lightweight automations that make the whole team...H1bWork at officeImmediate startRemote workRelocationVisa sponsorshipFlexible hoursShift work
- ...the customers to our internal teams. Reproduce technical... ...and work with the engineering team to resolve them. Develop tools, processes & automations for diagnosing issues... ...for Technical Support Engineering best practice... ...in setting up AI/agent native workflows...
$95k - $115k
...s leading agentic AI search technology... ...recommendations, and automated cross-platform... ...the table! About Engineering at Botify: At... ..., and easy-to-use tools. Our platform analyses... ...The Technical Support Engineer position... ...well as Botify's internal teams such as...Full timeSummer workWork at officeRemote workFlexible hours$70k - $85k
...Customer Support Specialist Third Bridge is a leading global... ...our clients and our internal technical and product functions... ...issues, and work alongside engineering and product teams. You will... ...possible deflected through AI-assisted tooling. Product Communication:...Summer workWorldwideFlexible hours- ...the Role The Technical Support Engineer is a customer-focused problem... ..., and fluency with AI-powered tools and workflows that are transforming... ...analysis, AI co-pilots, automated RCA generation) to accelerate... ...MTTR; provide feedback to internal AI tooling teams. Identify...Monday to FridayWeekend work
$120k - $190k
...Glean is the Work AI platform that helps everyone... ...- AI agents that automate real work across teams... ...Designated Technical Support Engineer to join our rapidly expanding... ...both customers and internal teams Detail-oriented... ...free to reference any tools, platforms, or...Work experience placementWork at officeHome officeFlexible hoursShift work- ...About Nooks.ai Nooks is an applied... ...x every seller by automating the busywork so they... ...skilled Technical Support team plays a crucial... ...Technical Support Engineer, you’ll leverage... ...processes, implementing tools, and building a... ...and feedback with internal teams to ensure...Immediate startRemote work
$79.47k - $105.96k
...modern 911 infrastructure with an AI intelligence layer —helping public... ...We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform... ...hardware, such as Datadog or similar tools, to monitor and maintain the performance...Work at office$84.6k - $94k
...quickly, and feel supported throughout treatment... ...technology and AI to bring together... ...Through data science, automation, and AI, we... ...As an IT Support Engineer at Thyme Care, you... ...point of contact for internal end users and the... ...and put the right tools, automation, and AI...Work at officeRemote work- ...for a Senior Technical Support Engineer to become a technical... ...developer experience, build automation, and continuously... ...naturally integrate AI into their daily workflow... ...practical engineering tool for investigation,... ...troubleshooting guides, internal playbooks, developer documentation...Remote workFlexible hours
$87k - $115k
...at Palantir. As an IT Support Engineer, you take real pride of our internal ecosystem, from... ...to eliminate friction, automate the mundane, and elevate... ...evaluation of new vendors, tools, and products. Looped in... ...experience with LLMs and AI agents, with a deep passion...Permanent employmentWork experience placementWork at officeRemote workWork from homeRelocation packageShift work- ...communicate with the tools you use for work... ...a small team of engineers wrangling problems... ...THE ROLE Most "support" roles end at "i filed... ...Composio to automate ticket triage, customer... ..., not just internal tickets you can... ...success outreach ai native you have...Remote work
- .... The hardest problems need an engineer, and the tools the team relies on need someone... ...will spend your time building the internal tools and automation that help our support team resolve issues on their... ...instead of escalating. Improve AI-powered support. Own and...
- ...of deal information. With the support of our investors, Versana is... ...clients. The Client Support Engineer will play an important role in... ...lifecycle. Collaborate with internal teams to resolve client... ...use artificial intelligence (AI) tools to support parts of the hiring...Local area
$140k - $269k
...code, or iterating with AI. From idea to product,... ...looking for a Content Support Engineer to own the knowledge... ...build and optimize the automated workflows that keep it... ...architecture of our internal knowledge base, defining... ....Optimize how content tools (and AI agents) work...Minimum wageFull timeLocal areaRemote workFlexible hours
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