Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Support Engineer — Internal Tools & AI Automation

Cloaked

Cloaked in New York is seeking a software-minded Customer Success Engineer to build and improve the internal tools that power our support team. You’ll turn daily pain points into reliable automation and scalable workflows. You’ll own the integration of AI-powered support, enhance our Intercom setup, and define handoffs where a human should step in. You’ll also diagnose complex issues by inspecting logs, querying databases, and tracing systems. #J-18808-Ljbffr Cloaked

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Support Engineer — Internal Tools & AI Automation in New York, NY vacancy
  • $53.85 - $67.82 per hour

     ...world where getting support is simple,...  ...life stage. Our AI-native platform helps...  ...across self-guided tools, coaching, therapy...  ...Manager, IT Support Engineering, this IT Support...  ...management, and IT automation initiatives, while...  ...experience, location, internal pay equity, and... 
    Suggested
    Hourly pay
    Full time
    Work at office
    Worldwide
    Sleeping nights

    Spring Health

    New York, NY
    5 days ago
  •  ...Rillet is the AI-native ERP built for...  ...We help companies automate the most critical...  ...assignments. They internalize the mission, design...  ...Need Rillet's support function is new and...  ...to scale through engineering, not just headcount...  ...work of building the tools, automations, and... 
    Suggested
    Work at office
    Remote work
    Relocation
    Flexible hours

    Rillet

    New York, NY
    4 days ago
  •  ...Who We Need Rillet's support function is new and being built...  ...it to scale through engineering, not just headcount. You'll...  ...technical work of building the tools, automations, and AI-assisted workflows that...  ...AI agent improvements, and internal tooling that makes the... 
    Suggested
    Work at office
    Relocation
    Flexible hours

    Rillet

    New York, NY
    3 days ago
  • $100k - $150k

     ...Junior Electronic Trading Support Engineer to join our global...  ...team focuses on both automating common tasks and preparing...  ...using whatever tool(s) best solve the problem...  ...interfacing with clients, both internal and externalIncredibly...  ...be advised: Use of AI tools during... 
    Suggested
    Work at office
    Local area
    Immediate start
    Night shift

    Hudson River Trading

    New York, NY
    3 days ago
  • GitHub IT Engineering is seeking an IT Software Engineer who excels at writing code to interact with APIs, automate workflows, and build integrations for our global workforce. You...  ...code for stakeholders and help improve internal tools and services. The role requires... 
    Suggested

    MaziCTools

    New York, NY
    5 days ago
  • $130k

     ...Position: Application Support Engineer Reports to: Head...  ..., reduce costs and automate manual workflows. With...  ..., post-mortems and internal documentation to facilitate...  ...and monitoring tools (e.g. Datadog) Experience...  ...sector Exposure to AI/ML platforms, prompt... 
    Work at office
    Remote work
    Flexible hours
    Rotating shift
    3 days per week

    Mill Tech

    New York, NY
    3 days ago
  • $150k - $190k

     ...global business where we support core capabilities in asset...  ...investment teams with integrated tools that drive insight, automation, and operational...  ...hands-on Production Support Engineer (SRE), you will be empowered...  ...continuity. Automation & AI-driven improvement:... 
    Full time
    Work at office
    Work from home
    Worldwide

    GIC Private Limited

    New York, NY
    3 days ago
  • $32 - $35 per hour

     ...Get AI-powered advice on this job and more exclusive...  ..., and more including internationally in Mexico and India....  ...a TV Production Support Analyst to join our team...  ...knowledge of collaboration tools (MS Teams, Zoom,...  ...technology and leverages automation, process, marketing, and... 
    Hourly pay
    Local area
    Remote work
    Flexible hours
    Night shift

    STAND 8 Technology Consulting

    New York, NY
    5 days ago
  • $200k - $270k

     ...Funding: Series B AI Healthcare...  ...through intelligent automation. Backed by top-tier...  ...recent funding. Their engineering organization is still...  ..., and reliability tooling Analyze...  ...scalability Develop internal tooling and automation...  ...production support ~ Strong communication... 
    Work at office
    Visa sponsorship

    Recruiting from Scratch

    New York, NY
    2 days ago
  • $180k - $275k

     ...insurance brokerage with AI-supercharged risk...  ...platform enables deep automation, better decisions, and...  ...We believe strongly in internal promotion and lay out...  ...speed. This is a hands‑on engineering role. You won’t simply...  ..., and internal tools that fix problems at their... 
    Full time
    For contractors
    Work at office
    Flexible hours

    WithCoverage

    New York, NY
    1 day ago
  • $85k - $120k

     ...vibrant Flatiron District, Hatz AI is at the forefront of...  ...America are secretly using AI tools to boost productivity, businesses...  ...this technology. As a Support Engineer at Hatz AI, you'll be on the...  ...between partner context and internal engineering teams. This position... 
    Full time

    Hatz AI

    New York, NY
    5 days ago
  • $108k - $172.5k

     ...unlimited potential of AI to define the next era...  ...immersed in a diverse, supportive environment where everyone...  ...Senior HPC Support Engineer focussing on InfiniBand...  ...customer experience, support tools, etc.As a technical...  ...methodologies to provide to internal teams(Support/R&D) for... 
    Full time
    Work experience placement

    Nvidia

    New York, NY
    1 day ago
  • $111.22k - $133.42k

    Senior Support Operations Analyst Join to apply for...  ..., insights, and AI‑powered tools that help our CS organization...  ...configuring Zendesk automation, optimizing chatbot...  ..., partner with engineering and product teams to...  ...like dashboards) and internal reporting systems Identify... 
    Full time
    Work at office
    Remote work
    Flexible hours

    Babylist

    New York, NY
    3 days ago
  •  ...WSC Advisory team that supports worldwide IBM Z and IBM...  ...business partners and internal teams. This organization...  ...approved project management tools. Contribute to the...  ..., Computer Science, Engineering, or related field Written...  ...and experience using AI tools for productivity... 
    Full time
    Contract work
    Part time
    Fixed term contract
    Internship
    Worldwide
    Shift work

    IBM

    New York, NY
    4 days ago
  • $120k - $150k

     ...companies engage with their customers. Our AI-powered conversational agents handle...  ...break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that...  ...layers of our platform, using internal tools and AI-assisted workflows to move fast.... 
    Full time
    Work at office
    Immediate start
    Flexible hours
    Night shift

    Avoca

    New York, NY
    2 days ago
  •  ...looking for a Technical Support Engineer who doesn't just close...  ...with the help of AI. You'll need creativity...  ...Advocate for customers internally by surfacing product gaps...  ...immediately Use AI tools to accelerate your...  ...building lightweight automations that make the whole team... 
    H1b
    Work at office
    Immediate start
    Remote work
    Relocation
    Visa sponsorship
    Flexible hours
    Shift work

    Wispr Flow

    New York, NY
    2 days ago
  •  ...the customers to our internal teams. Reproduce technical...  ...and work with the engineering team to resolve them. Develop tools, processes & automations for diagnosing issues...  ...for Technical Support Engineering best practice...  ...in setting up AI/agent native workflows... 

    Blacksmith Software Inc

    New York, NY
    3 days ago
  • $95k - $115k

     ...s leading agentic AI search technology...  ...recommendations, and automated cross-platform...  ...the table! About Engineering at Botify: At...  ..., and easy-to-use tools. Our platform analyses...  ...The Technical Support Engineer position...  ...well as Botify's internal teams such as... 
    Full time
    Summer work
    Work at office
    Remote work
    Flexible hours

    Botify

    New York, NY
    4 days ago
  • $70k - $85k

     ...Customer Support Specialist Third Bridge is a leading global...  ...our clients and our internal technical and product functions...  ...issues, and work alongside engineering and product teams. You will...  ...possible deflected through AI-assisted tooling. Product Communication:... 
    Summer work
    Worldwide
    Flexible hours

    Hackajob

    New York, NY
    1 day ago
  •  ...the Role The Technical Support Engineer is a customer-focused problem...  ..., and fluency with AI-powered tools and workflows that are transforming...  ...analysis, AI co-pilots, automated RCA generation) to accelerate...  ...MTTR; provide feedback to internal AI tooling teams. Identify... 
    Monday to Friday
    Weekend work

    Socure Inc

    New York, NY
    4 days ago
  • $120k - $190k

     ...Glean is the Work AI platform that helps everyone...  ...- AI agents that automate real work across teams...  ...Designated Technical Support Engineer to join our rapidly expanding...  ...both customers and internal teams Detail-oriented...  ...free to reference any tools, platforms, or... 
    Work experience placement
    Work at office
    Home office
    Flexible hours
    Shift work

    Glean.info

    New York, NY
    3 days ago
  •  ...About Nooks.ai Nooks is an applied...  ...x every seller by automating the busywork so they...  ...skilled Technical Support team plays a crucial...  ...Technical Support Engineer, you’ll leverage...  ...processes, implementing tools, and building a...  ...and feedback with internal teams to ensure... 
    Immediate start
    Remote work

    Nooks

    New York, NY
    5 days ago
  • $79.47k - $105.96k

     ...modern 911 infrastructure with an AI intelligence layer—helping public...  ...We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform...  ...hardware, such as Datadog or similar tools, to monitor and maintain the performance... 
    Work at office

    Axon US Corp

    New York, NY
    3 days ago
  • $84.6k - $94k

     ...quickly, and feel supported throughout treatment...  ...technology and AI to bring together...  ...Through data science, automation, and AI, we...  ...As an IT Support Engineer at Thyme Care, you...  ...point of contact for internal end users and the...  ...and put the right tools, automation, and AI... 
    Work at office
    Remote work

    Thyme Care LLC

    New York, NY
    3 days ago
  •  ...for a Senior Technical Support Engineer to become a technical...  ...developer experience, build automation, and continuously...  ...naturally integrate AI into their daily workflow...  ...practical engineering tool for investigation,...  ...troubleshooting guides, internal playbooks, developer documentation... 
    Remote work
    Flexible hours

    Runware

    New York, NY
    4 days ago
  • $87k - $115k

     ...at Palantir. As an IT Support Engineer, you take real pride of our internal ecosystem, from...  ...to eliminate friction, automate the mundane, and elevate...  ...evaluation of new vendors, tools, and products. Looped in...  ...experience with LLMs and AI agents, with a deep passion... 
    Permanent employment
    Work experience placement
    Work at office
    Remote work
    Work from home
    Relocation package
    Shift work

    Palantir Technologies

    New York, NY
    4 days ago
  •  ...communicate with the tools you use for work...  ...a small team of engineers wrangling problems...  ...THE ROLE Most "support" roles end at "i filed...  ...Composio to automate ticket triage, customer...  ..., not just internal tickets you can...  ...success outreach ai native you have... 
    Remote work

    Composio

    New York, NY
    3 days ago
  •  .... The hardest problems need an engineer, and the tools the team relies on need someone...  ...will spend your time building the internal tools and automation that help our support team resolve issues on their...  ...instead of escalating. Improve AI-powered support. Own and... 

    Cloaked

    New York, NY
    2 days ago
  •  ...of deal information. With the support of our investors, Versana is...  ...clients. The Client Support Engineer will play an important role in...  ...lifecycle. Collaborate with internal teams to resolve client...  ...use artificial intelligence (AI) tools to support parts of the hiring... 
    Local area

    Versana

    New York, NY
    10 days ago
  • $140k - $269k

     ...code, or iterating with AI. From idea to product,...  ...looking for a Content Support Engineer to own the knowledge...  ...build and optimize the automated workflows that keep it...  ...architecture of our internal knowledge base, defining...  ....Optimize how content tools (and AI agents) work... 
    Minimum wage
    Full time
    Local area
    Remote work
    Flexible hours

    Figma

    New York, NY
    7 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Support Engineer — Internal Tools & AI Automation. Be the first to apply!