Shift Leader

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency. Guest Service Greets guests with a smile and provide prompt, friendly service Resolve guest issues with professionalism and courtesy Ensure guest satisfaction through high-quality products and service Delegates tasks and provides clear direction to team members Coach and mentor team members to improve performance and develop skills Foster a positive and supportive team environment Communicate effectively with team members and management Operations Excellence Ensure adherence to Dunkin brand standards and procedures Maintain a clean and organized workspace Follow food safety and hygiene protocols Manage inventory and supplies efficiently Operate POS systems and handle cash transactions accurately Problem solving Address and resolve operational issues promptly Handle customer complaints with professionalism Identify areas for improvement and implement solutions Qualifications Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment Strong leadership and communication skills Ability to work independently and as part of a team Basic math and cash handling skills Ability to work a flexible schedule, including mornings, evenings and weekends Professional References required Dunkin experience a Plus Competitive pay Opportunities for career advancement Free and discounted products Fun, energetic work environment Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about! #J-18808-Ljbffr Buffalo Wild Wings