Retail Fragrances Sales Leader, Lakeside Shopping Center - Full Time

Be part of an amazing story. Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years—about innovations, traditions, inspiring stores, exciting events, and memorable moments that make this a special place to work. Job Overview As a Fragrance Team Leader you will drive sales and service across the Fragrance department(s). You are responsible for sharing extensive product knowledge, developing and motivating a team to deliver excellent customer service, and meeting sales goals. You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store‑based events. Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues 12–24 hours per week. Hours depend on business needs and colleague availability. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, community building through Colleague Resource Groups, and volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program (mental health counseling and legal/financial advice) What You Will Do Connect business priorities to daily colleague activities, guiding how brand training, events, and product strategies drive sales. Inspire teamwork, model behavior, and articulate activities to achieve sales goals and elevate customer experience. Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve the sales plan. Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals. Onboard new hires, review colleague productivity, provide coaching/feedback, and partner with store leadership on team performance. Support a cross‑brand selling environment and train the Fragrance team on all unassisted brands and key department items. Offer compelling customer experiences, product discovery opportunities, and relationships that keep them coming back. Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches. Build brand loyalty by engaging customers in our rewards program. Foster continuous learning through personal behaviors, product demonstrations, and peer‑to‑peer learning. Stay current on product knowledge by attending virtual and in‑person training from designated brands. Merchandise new receipts, process damages, testers, and select merchandise for return to vendors. Adhere to safety and hygiene standards and comply with asset protection control procedures. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Skills You Will Need Leadership – Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement. Subject Matter Expertise – Proficiency in vendor lines and beauty trends serving as a knowledgeable resource. Analytical Skills – Utilize metrics and detailed reporting to develop action plans for achieving sales goals. Communication – Strong written and verbal skills to facilitate open and continuous communication within the team and across functional lines. Interpersonal Skills – Work effectively with colleagues at all levels and across departments. Creativity and Strategic Thinking – Think creatively, strategically, and technically to address business challenges and opportunities. Detail Orientation – Attend carefully to daily tasks, examine reports, and ensure business goals are met. Collaboration – Partner with the total Beauty team to drive line sales and deliver the customer experience. Who You Are Leads by example and motivates the team to reach goals. Inspires customers to buy and helps them look and feel beautiful and confident. Is enthusiastic about the beauty industry and provides outstanding customer service. Possesses a passion and a business‑minded attitude to succeed in a performance‑based environment. Is driven to achieve a daily sales goal through customer interaction, client outreach, relationship building, and recruiting new customers to the brand. Resolves customer problems in a constructive and forward‑looking manner. Manages multiple tasks in a fast‑paced environment. Has flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Has 1 to 2 years of relevant work experience. Essential Physical Requirements You Will Perform Prolonged periods (at least two consecutive hours) of standing/walking around the store or department. Frequent use of computers and handheld electronic equipment. Requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders. Might involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Must be able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays. About Us We’re a great time to join Macy’s! Whether helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade— we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story — Apply today! This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Eligible for Sales Commission. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. #J-18808-Ljbffr Macy's