Infrastructure Operations Planner

Infrastructure Support Analyst Location: Dearborn, MI 48120 Schedule: Hybrid - 4 days onsite Pay Rate: Up to $40.45/hour, depending on experience and chosen benefits Position Overview The Infrastructure Support Analyst will support enterprise Storage as a Service (StaaS) and Data Protection as a Service (DPaaS) offerings. This role partners closely with infrastructure, server, and vendor teams to support planning, asset management, financial tracking, and day-to-day operational activities across a global storage environment. Key Responsibilities Support planning, tracking, and execution of work using Jira, including Epics, User Stories, and Tasks Assist with asset management activities, including leasing, service contracts, and lifecycle tracking Contribute to current and future planning initiatives supporting the global expansion and evolution of storage services Support installation of new storage hardware and removal of end-of-life equipment Assist with planning and installing fiber connections to new storage devices and completing connectivity requests originating from server teams Perform ongoing troubleshooting within a server-connected storage environment Support financial tracking, capacity planning, and reporting activities Coordinate with internal teams and vendors for storage installations, decommissions, and hardware refreshes Required Skills & Qualifications Associate-level IT experience (2+ years) Experience using Jira for planning, tracking, and task management Strong proficiency in Microsoft Office, with an emphasis on Excel Ability to analyze complex data and present findings to leadership Excellent written and verbal communication skills Strong interpersonal skills and a high level of integrity Preferred / Nice-to-Have Skills Knowledge of procurement, purchasing, or project management processes Familiarity with data center layouts, access procedures, and operational standards Understanding of storage fiber infrastructure, including fiber optic connections and Cisco MDS switches Experience coordinating installation and decommissioning of storage devices Familiarity with vendor power and connectivity requirements Education Bachelor’s degree required Additional Requirements Ability to lift up to 50 lbs. if needed #J-18808-Ljbffr EPITEC