Branch Manager II

Summary The Branch Manager is responsible for the administration and efficient daily operation of a full‑service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. The manager develops new business, provides a superior level of customer relations, and promotes a sales and service culture through coaching, guidance and staff motivation. Additionally, the Branch Manager achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. The role provides leadership, training and supervision, delegating day‑to‑day operations to the Assistant Branch Manager or other branch personnel. Major Duties / Responsibilities Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense. Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines. Actively pursue business development relationships within the community. Sell products and services to meet sales goals. Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates. Ensure a high quality of client service and assist clients with the implementation of solutions, monitoring overall client satisfaction. All other duties as assigned. Basic Qualifications High School Diploma or GED from an accredited institution. 3–5 years of consumer finance experience or related industry experience. Personnel management and budgeting skills. Effective communication, organization and sales skills. Proficient working knowledge of industry‑related loan software, Microsoft Windows, Excel and Word applications. Preferred / Desired Qualifications Industry‑related experience. Bilingual, Spanish/English. Ability to relocate. Compensation The salary range for this position is competitive based on the duties and specific knowledge, skills, abilities and experience of the selected candidate and is eligible for quarterly incentive compensation based on individual and company performance guidelines. Working Conditions Normal office environment; ability to travel occasionally overnight. Benefits Medical, dental, vision benefits; paid time off; paid holidays; 401(k); life insurance; long‑term disability; tuition assistance; employee assistance program. Optional benefits include critical care, auto, home and pet insurance and other ancillary insurance options. #J-18808-Ljbffr