Resident Manager

Resident Manager TRM has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TRM, which provides high levels of in‑house oversight, security, maintenance and social service care. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours. We are looking to hire a Resident Manager to contribute to the shaping of their assigned community by working collaboratively with an onsite team, supervisory team and outside agencies to provide quality affordable housing. The Resident Manager is responsible for all operations including rent collections, tenant relations, occupancy, financial reporting, regulatory agency compliance and physical aspects of the community. Position comes with a one‑bedroom unit. Essential Job Duties Establishes a positive, productive and professional relationship with the onsite and supervisory team. Enforces rental policies as specified in the approved management plan. Works with onsite team to keep the average number of calendar days for re‑renting a vacant unit less than or equal to 5 days. Processes applicants and leases units following the guidelines of the Tenant Selection Plan. Follows verification procedures established by the HUD Handbook and Management Policies. Ensures 100% completion of semi‑annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM). Ensures all recertification notices are prepared and distributed according to the timeline specified by management, ensuring successful completion of 100% of all annual recertifications by project due date as specified in the OPPM. Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws. Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire department, police department, senior centers). Completes and submits monthly occupancy and accounting reports, including timely month‑end reports and other reports as required by management and as outlined in the OPPM. Maintains accurate tenant files in compliance with established management procedures and HUD regulations; keeps tenant files and office files organized, properly maintained and secured. Follows company guidelines related to the use of petty cash and monthly reconciliations. Other Qualifications Must possess excellent interpersonal skills and have a genuine interest in people. Must be highly organized and able to make quick but reasonable decisions. Professional demeanor in handling resident and employee relations. Give and receive instructions in a professional manner. Ability to exercise discretion and confidentiality in relation to managing the community. Demonstrate integrity, respect and responsibility in dealing with residents and other employees. Preferred bilingual and fluent in the language of the community in which they will serve (written and oral). Knowledge and Skills Must have foundational computer skills including Microsoft Office Suite (Outlook email, Word, and calendaring) and the Internet. Level 2; Proficient OneSite user; CashPro experience preferred. Onesite and Yardi experience preferred. ADP WorkforceNow user. Experience and Education High School diploma or GED equivalent required. Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred. Physical Requirements Constantly (6-8+ hours per day) – Sitting, using hands to finger, handle or feel (computer operation) Occasionally (Up to 3 hours per day) – Standing, walking, stooping/bending, reaching with hands and arms, lifting up to 20 lbs Travel Must have a valid California Driver’s License, proof of current vehicle insurance and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work. Work Environment & Exposures Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working. May be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood‑borne pathogens, sewage, building waste. Benefits Medical health coverage options: Limited HMO, Full HMO and POS Dental coverage options: Dental HMO (DMO) and PPO Vision PPO insurance option Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care 401(k) Retirement Plan with generous employer match Company Paid Basic Life / AD&D Insurance Voluntary Supplemental Basic Life / AD&D Insurance Company Paid Long-term Disability Company Paid Employee Assistance Program (EAP) Colonial Voluntary Supplemental Insurance Options Paid Time Off for Vacation, Sick and Holidays Education Reimbursement #J-18808-Ljbffr