Bartender

Salary Range: $18.00 to $20.00 annually Reports to: Director of Operations Department: Food & Beverage BENEFITS Competitive compensation package Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION The Bartender at Hyatt House Evanston plays a pivotal role in delivering exceptional service to our guests by preparing and serving a variety of beverages, including cocktails, beer, and wine, in a welcoming and hospitable environment. This position requires a commitment to ensuring superior guest satisfaction while maintaining operational efficiency and promoting sales. ESSENTIAL DUTIES AND RESPONSIBILITIES Availability & Flexibility: Able to work rotating shifts, including weekends, nights, and overtime as needed. Beverage Preparation: Prepare and serve cocktails, wine, beer, and other beverages according to established recipes and standards. Guest Interaction: Take guest orders, provide recommendations, and upselling products to maximize sales opportunities. Create personalized suggestions based on guest preferences. Menu Knowledge: Possess a thorough understanding of the menu, including all food and drink items, to assist guests and make informed suggestions. Menu Offerings: Operate kitchen and prepare/cook all food offerings on menu in accordance with standard recipes. Customer Service Excellence: Interact with guests in a courteous and friendly manner, ensuring an outstanding guest experience. Bar Setup & Cleanliness: Set up the bar, including liquor, glasses, silverware, ice, and garnishes. Maintain cleanliness of bar areas and perform general sanitation duties. Order Entry: Accurately enter orders into the MICROS system for proper reporting and order tracking. Cash Handling: Count and verify cash bank at the beginning and end of each shift. Inventory Management: Report missing or low-stock items to the F&B team to ensure consistency in stock levels. Feedback & Resolution: Regularly check on guests to gather feedback on their experience and resolve any concerns promptly. Side Work: Complete side work at the end of each shift and communicate any issues to F&B leads. Uniform & Appearance: Adhere to the uniform standards and maintain a high level of personal grooming and cleanliness. Safety & Security: Ensure compliance with safety and security policies, including monitoring guest behavior, preventing underage drinking, and addressing intoxication issues. Other Duties: Perform other related duties as assigned by management. Ability to stand and walk for extended periods (up to 90% of the shift). Frequent bending, twisting, reaching, pushing, and pulling. Occasional lifting of supplies (up to 50 lbs ). Ability to use a computer, keyboard, printer, and office equipment. Ability to calculate figures such as discounts, taxes, and percentages. Ability to work under pressure in a fast-paced environment. Strong multitasking and organizational skills. Outgoing personality with a passion for customer service and upselling. QUALIFICATIONS High School Diploma, GED, or equivalent work experience required. Previous customer service or hotel experience required. Hyatt experience is a plus. Excellent communication and customer service skills. BASSET (Beverage Alcohol Seller and Server) certification preferred. Proficiency in using computer systems such as Micros. #J-18808-Ljbffr