Front Desk Manager

Job Description

Job Description

Description:

The Front Desk Manager will establish and implement short and long-range objectives for the assigned department, oversee related functions and activities, and administer company policies and procedures to maximize the customer and employee experience by giving the best possible service in person or by phone. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Full Time Salaried: $41,600 - $45,760 Salary Depending on Experience.

Benefits Include: Medical, Dental, Vision, 401k & Match, PTO, Paid Life Insurance and other supplemental insurances.

Supervisory Responsibilities:

• Responsible for total site operation when General Manager is not on site.
• Must be available by phone to answer staff questions when not on site.
• Hire and train new staff or assist management with this process including review of Signature Calls and giving feedback to staff.
• Reviews activity log for communication from staff.
• Daily verifies reservations and check ins for accuracy. 
• Schedules and supervises front desk clerks, night audit clerks and breakfast attendants in daily tasks and operations to ensure cleanliness of lobby, workspaces, assist with laundry and overall customer satisfaction.
• Verifies timecards for department weekly.
• Conducts performance evaluations that are timely and constructive.
• Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
• Participates in organizing/conducting monthly department meetings.

Duties/Responsibilities:

• Assist with eviction of nonpaying guests.
• Ensure Guest Confidentiality.
• Ability to perform duties/responsibilities of department staff as well as own duties/responsibilities.
• Follow company policies and procedures as outlined in the company handbook and training manuals.
• Monitors department performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages daily aspects of the department and its staff to ensure projects are completed. and goals and customer needs are met.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Manages inventory, approving or facilitating purchases as needed.
• Manages conflicts and resolves complaints about or within the department.
• Responsible for daily safe counting and cash sheets.
• Attends meetings and training courses as required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Must be approachable with a friendly, enthusiastic attitude.
• Ability to work under pressure of customer complaints.
• Be available to cover shifts at short notice due to staff call ins.
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.

Education and Experience:

• Two years of related experience in the industry is required.
• Knowledge of the philosophy, mission, leadership, and planning needs of the organization preferred.
• Must pass a background check.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.
• Must be able to bend, stoop, and kneel occasionally.

LivINN Hotels LTD is an Equal Opportunity Employer. It is the policy of LivINN Hotels LTD to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.