Information Technologist - Client Support Administrator (I-III)

Information Technologist – Client Support Administrator (I–III) Location: Fort Lee, VA | Clearance: Active Secret (Required) | Job Type: Full-Time | On-Site Join a mission-focused IT team supporting CASCOM G-6 by delivering hands‑on client support across Microsoft desktop and laptop environments. This role is critical to maintaining user productivity, classroom operations, and mission system access in a fast‑paced Army training environment. Responsibilities Provide client administration support for Microsoft desktop and laptop systems across enterprise and training environments Perform network registration of client devices within approved asset and configuration management systems Manage Active Directory (AD) client accounts, including account creation, maintenance, deletion, and troubleshooting Troubleshoot and resolve hardware, software, email, and baseline application issues via phone, remote tools, and on‑site support Maintain systems in compliance with Army configuration baselines, including OS updates, patches, security fixes, and antivirus definitions Install, configure, and maintain desktop applications and standard software packages Coordinate system image updates and configurations with MECM/Image Management teams Assist System Administrators with software installations, testing, and hardware/network configurations Document all client hardware/software changes and contribute to SOPs and user guides Utilize enterprise ITSM tools (e.g., Army Enterprise Management Platform) to track, update, and resolve incidents Provide technical guidance and support to users, peers, and junior technicians Communicate clearly and effectively with technical and non-technical users, including participation in meetings as a technical representative Required Experience Level I: 2+ years of IT support experience Level II: 3–5+ years of IT support experience Level III: 5+ years of IT support experience Experience with Active Directory, Windows, Microsoft 365 Education / Certifications Associate’s or Bachelor’s degree in Information Technology or related field (OR equivalent combination of education and experience) Security+ (IAT II) required Equal Opportunity Employment nFocus Solutions is an equal‑opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr