Customer Success Manager

We're not after a Customer Success Manager who manages accounts; JCPenney wants one who grows them past where anyone expected. This manager role pairs a $121,000 - $183,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up. Key Responsibilities Deliver persuasive product demos to quietly-excellent buyers and stakeholders Design landing pages and conversion funnels that turn traffic into customers Feed sales the Zendesk signals that say a buyer is ready now Negotiate renewals before the sales marketing contract goes quiet Use Five9 and First Call Resolution tools to automate and scale outbound efforts What You'll Bring Strong rapport-building skills and a genuinely positive presence Manager-caliber judgment about when to elevate and when to absorb Comfort owning sales marketing decisions in a WA market A knack for Zendesk that colleagues quietly come to rely on Long obsessed with Technical Support, JCPenney has turned an Everett office into one of the fast-paced centers of sales marketing innovation in WA. Growth budgets at JCPenney are generous because a sharper Account Management you means a stronger team. We frame the offer around growth: $121,000 - $183,000 today, mentorship now, benefits always, and the flexibility to live well in WA. Currently accepting applications, last confirmed open within the hour. #J-18808-Ljbffr Energy Innovation Corp