Security Branch Manager

Job Description

Job Description

Compensation

Salary: $70,304 per year

Job Description

Lead. Inspire. Deliver Excellence.

American Guard Services is seeking an experienced and results-driven Account Manager to lead our Oakland security operations. This is a high-impact leadership position responsible for overseeing a large-scale security program consisting of 100+ security professionals , including 24-hour Road Supervisors , while ensuring exceptional service delivery and operational excellence across multiple client locations.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, can effectively manage people and processes, and is committed to building strong client relationships while developing high-performing teams.

Key Responsibilities

• Provide overall leadership and direction for a security operation consisting of more than 100 employees and 24/7 Road Supervisors .
• Oversee daily operations, staffing, scheduling, and workforce deployment to ensure all posts remain fully staffed and client expectations are consistently exceeded.
• Serve as the primary point of contact for clients, maintaining strong relationships through responsive communication and proactive problem-solving.
• Recruit, train, mentor, and evaluate supervisors and security personnel while fostering a culture of accountability, professionalism, and continuous improvement.
• Conduct site inspections, operational reviews, and performance audits to maintain compliance with company standards and contractual obligations.
• Review payroll, labor costs, scheduling, and staffing metrics to maximize operational efficiency and budget performance.
• Respond to after-hours emergencies, client concerns, personnel issues, and critical incidents as needed.
• Collaborate with corporate leadership and internal departments to drive strategic initiatives, improve processes, and support business growth.
• Ensure compliance with all company policies, licensing requirements, and applicable federal, state, and local regulations.

Qualifications

• 3–5 years of management experience in security operations, account management, or multi-site operations leadership.
• Proven success supervising large teams and managing multiple supervisors or field leaders.
• Strong background in client relations, employee development, scheduling, and operational oversight.
• Experience with workforce management systems such as TrackTik or similar platforms preferred.
• Excellent leadership, communication, conflict resolution, and organizational skills.
• Valid driver's license with a clean driving record and the ability to travel between assigned locations.
• Willingness to be available outside of normal business hours to support operational needs when necessary.

Why Join American Guard Services?

At American Guard Services, you'll have the opportunity to lead a dynamic operation, make meaningful decisions, and directly influence the success of one of the nation's leading security organizations. We invest in our leaders and provide opportunities for career growth, professional development, and long-term success.