Scheduling Coordinator

Scheduling Coordinator Make a difference behind the scenes by helping patients access the care they need. As a Scheduling Coordinator, you'll work with patients, providers, and care teams to coordinate appointments, tests, and services across multiple specialties and locations. If you enjoy organization, customer service, and being part of a collaborative healthcare team, this role offers a rewarding opportunity to grow your career with TriHealth. Meaningful work that supports patient care Collaborative and supportive team environment Opportunities for professional growth and development Comprehensive benefits package Award-winning, mission-driven healthcare system Whether you're starting your healthcare career or bringing prior administrative experience, TriHealth provides the tools, support, and opportunities to help you succeed. Location: TriHealth Heart Institute Work Hours: Full time, 80 hours bi-weekly, no weekends or holidays. We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. High School Diploma or GED in Healthcare (Required) Up to 1 year experience Clerical Healthcare (Required) Clerical background, General computer skills, and Knowledge in medical terminology Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courtesously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person. Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures appropriately and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments. Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes. Bending - Climbing - Occasionally Concentrating - Frequently Continuous Learning - Occasionally Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community TriHealth