Client Service Specialist

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail-oriented. A strong preference will be shown to any applicants who might have a history of working in secured transactions or researching public records. Responsibilites Perform searches using PACER and analyze federal court records to identify reportable cases, while ensuring accurate interpretation and reporting. Deliver high-quality, accurate results by reporting findings clearly and consistently while meeting accuracy, quality, and turnaround time requirements. Proactively resolve issues and improve processes by identifying discrepancies, collaborating with team members and partners, and recommending workflow enhancements. Requirements Strong analytical and detail-oriented skills to accurately interpret search results, identify discrepancies, and document findings clearly. Ability to manage workload efficiently by navigating PACER, meeting productivity standards (25.00+ LPH), and adhering to 24-hour turnaround times. Proficiency in following procedures and systems while maintaining compliance with state and Cogency-specific requirements and using internal tools for data entry and reporting. Additional Information Job Type: Remote, M-F Hours: 9 a.m. - 5 p.m. Salary Range: $40K #J-18808-Ljbffr Cogency Global Inc