Customer Success Manager

Customer Success Manager

As a Customer Success Manager at Altamertics, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.

You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.

By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.

Key responsibilities include:

• Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention.
• Prospect new leads through outbound outreach (email, phone, LinkedIn, events)
• Conduct product demos (in-person or remote)
• Handle objections and move deals through the sales cycle
• Support marketing campaigns through follow-up and pipeline engagement
• Attend U.S.-based trade shows and in-person client meetings as needed
• Maintain accurate records, reports on accounts and sales activities
• Collaborate with marketing and sales leadership to improve conversion strategies
• Meet or exceed sales targets and KPIs
• Apply restaurant problem-solving experience to connect with customers and add value to their operations.
• Translate customer needs into actionable feedback for internal development and product enhancement.

Requirements include:

• 3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts/projects and prioritize effectively.
• Experience introducing and managing adoption of new products with existing customers.
• Willingness to travel up to 50%.
• Positive attitude, growth mindset, and strong problem-solving abilities.

Disclaimer: Altametrics is an Equal Opportunity Employer and participates in the Verify First program to confirm employment eligibility of all newly hired employees.