Key Lead - Green Acres Mall, Hollister

Job Description: The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. The Key Lead is part of the store leadership team and is responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You’ll Do Perform Opening and Closing Routines Operate Register/Point of Sale systems Fulfill OMNI Channel Orders Demonstrate Product Knowledge and Brand Awareness while driving sales Build and maintain Visual Displays Analyze reporting to inform decision making Protect Store Assets & perform Inventory Control Represent the Brand and exemplify Company Culture and Values Schedule Requirements Schedule will vary weekly, but you should expect to work at least 12‑16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business. What it Takes High School Diploma or G.E.D. preferred, or equivalent experience 1 year of retail experience preferred; retail supervisory or management experience not required Experience in leading groups or teams preferred Strong customer focus Exceptional interpersonal skills Strong communication skills Knowledge of current fashion trends Energetic, outgoing, and assertive Initiative and confidence Adaptability and flexibility Detail‑oriented, able to balance multiple tasks Strong work ethic What You’ll Get Competitive hourly pay starting at $19.80 per hour Quarterly Sales Incentive Bonus Merchandise discounts Opportunities for career advancement Chance to become a Brand Affiliate Training and development programs A global team that celebrates you for being you Benefits are available to all Associates. A&F Co. is an Equal Opportunity Employer. #J-18808-Ljbffr