Call Center Associate
The Orthopedic Institute of New Jersey
Call Center Associate
The Orthopedic Institute of New Jersey is looking for a full-time Call Center Associate for our Call Center team to join our winning practice providing complete musculoskeletal care to Warren, Sussex and Morris Counties in New Jersey.
Minimum Experience Required: None.
Requirements: The ideal candidate would have:
- Knowledge of orthopedic specialties and the orthopedic practice.
- Empathy for our patients and a desire to aid in their care by booking office visits/appointments and matching patients and providers.
- Ability to work in a busy and fast paced Call Center environment.
- Desire to learn and excel in patient service.
Job Description:
- Take phone calls from patients requesting appointments or other information.
- Accurately check insurances, match the request to a provider and book appointments.
- Enter data into our MEDENT Electronic Medical Record (EMR) system.
- Interact with providers and Medical Assistant team as needed.
- Interact with Front Desk team as needed.
- Answer telephone promptly and in a polite and professional manner.
- Reschedule appointments when necessary.
- Work efficiently and be able to multi-task.
- Demonstrate good customer service.
- Act as a liaison for the patients.
- Direct calls to other departments as needed.
- Use sound judgement in handling calls and develop an understanding of when to escalate calls to physicians/practice manager, triage nurse.
Experience and Work Requirements:
- Prior Call Center Associate experience a plus, but not required; we will train.
- Great work ethic, reliable.
- Ability to cover a rotating shift to 6pm on occasion and ability to be flexible.
- Quick and experienced with computers.
- Good verbal skills.
- Prior Electronic Medical Record experience preferred.
We offer a very competitive hourly pay, a bonus structure, health insurance, 401K, PTO and other fringe benefits.
Pay: Starting pay not specified.
Benefits: Health Insurance
Hours per Week: Not specified.
Duration: Full Time, Over 150 Days.
Work Days: Not specified.
Shift: Not specified.
Public Transportation: Information not provided.
Minimum Education Required: High School Diploma.
Driver Licenses, Including Endorsements: No Driver License requirements specified.
Vacancy posted 5 days ago
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