Systems Analyst

Salary: $72,342.40 - $93,059.20 Annually
Location : Jacksonville Beach City Hall, FL
Job Type: Full-Time Regular
Job Number: 00705
Department: Information Systems
Division: Administration
Opening Date: 05/08/2026


CORE PURPOSE AND VALUES
Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our EPIC Team:

• E mpowerment -Enabling employees to achieve work-life balance & professional growth and success
• P ride - A small coastal city dedicated to displaying a big heart through our commitment to the community
• I ntegrity - We hold ourselves, individually and collectively, accountable to our community and our organization
• C ommunication - Open & honest dialogue with our community and throughout our organization
• T eamwork- Working together with our community to achieve common organizational goals

JOB SUMMARY AND ESSENTIAL FUNCTIONS
This position performs difficult technical and skilled work in providing support, training, and acquisition of office automation products and software for end user systems; does related work as required. Work is performed independently with supervisory oversight by the Application Services Manager.
Essential Functions

• Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions.
• Installs end-user software.
• Works with finance, HR, customer care (billing) and other departments supporting ERP software.
• Designs, analyzes, and supports finance, accounting, GL, HR, and Payroll systems and associated peripheral equipment.
• Troubleshoots hardware and software problems with personal computers, printers, and other peripherals.
• Manage vendor support issues.
• Provides Tier 1 support for end users; Installs, configures, and maintains end-user systems.
• Provides Tier 2 support for network maintenance and security.
• Provides network integration support and troubleshoots system failures and problems.
• Works with the other IS team members to resolve network issues and plan for expansions.
• Provides assistance and support to other IS staff on various operations and projects.
• Performs related tasks as required.

QUALIFICATIONS AND PHYSICAL DEMANDS
Education and Experience:

A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/application management. A college degree and/or formal industry certification are preferred and may substitute for three years of experience.
Special Qualifications:

A driver's license valid in the State of Florida. Must obtain City-approved computer certification within one year of employment.

Knowledge, Skills and Abilities:

• Thorough knowledge of personal computers.
• Thorough knowledge of the operation uses and capabilities of electronic data processing peripheral equipment.
• Thorough knowledge of computer repair and diagnosis.
• Thorough knowledge of mobile software configuration and troubleshooting.
• Thorough knowledge of enterprise application administration and modification.
• Thorough knowledge of application design and software development lifecycle.
• Knowledge of change management processes.
• Knowledge of database administration and support.
• Knowledge of general office practices and equipment.
• Knowledge of windows and SQL-based databases.
• Ability to understand and carry out complex written and oral instructions.
• Ability to analyze software programs and program adjustments.
• Ability to determine user needs for software applications and oversee project development and implementation to completion.
• Ability to establish and maintain an effective working relationship with city officials, executive management, software/hardware users, and other personnel.
• Ability to write clear and concise reports and communicate effectively orally and in writing.

Physical Demands

The work is medium work requiring the exertion of 50 pounds of force or more occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; and a negligible amount of force frequently or constantly to move objects. Additionally, the following physical abilities are required:

• Crouching: Bending the body downward and forward by bending leg and spine.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.
• Hearing: Required to perceive informationatnormalspokenwordlevels,andtoreceivedetailedinformationthroughoral communications and/or to make fine distinctions in sound.
• Visual Acuity: Required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

WORK ENVIRONMENT AND OTHER INFORMATION
Work Environment
The worker is typically not subject to adverse environmental conditions.
Other Information
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.


The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.
The City of Jacksonville Beach provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement and dependent care; an employee assistance program for you and your dependents. We also provide an extensive wellness program that includes activities, lunch and learns, and health fairs.


Click to see more details on benefits.
01


Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02


This positon requires working as member of a team that values empowerment, pride, integrity, communication and teamwork. Are you willing to commit to these values?

• Yes
• No

03


Applicants selected for this position will be required to successfully complete a comprehensive background screening, including fingerprinting and a Criminal Justice Information System (CJIS) background check. In addition, all required CJIS certifications must be obtained within 60 days of hire as a condition of continued employment.The background screening may also include verification of employment history, educational credentials, and driving record.

• Yes, I understand and acknowledge these requirements

04


If you are a current employee with the City of Jacksonville Beach, in the event that you qualify for this position, you are required to notify your supervisor of the scheduled interview.

• I have read and understand the above statement.

05


For external candidates, the starting salary for this position is between $72,342.40 and $93,059.20 annually, depending on qualifications. This is an EXEMPT position which means overtime is not earned. For internal candidates, the starting salary will be based on A.04 and A.05 of the City's Personnel Policies and Procedures. Is this acceptable to you?

• Yes
• No

06


I acknowledge that, as a condition of employment, participation in the organization's pension plan is mandatory. This plan requires a deduction of 7.95% from my gross pay each pay period, which is intended to support long-term financial security. I understand that I may contact the Human Resources department with any questions or for further clarification about the pension plan.

• Yes, I acknowledge and agree to the mandatory pension plan and payroll deduction.
• No, I do not agree to the mandatory pension plan and payroll deduction.

07


The work schedule for this position is Monday through Friday, from 8:00 A.M. to 5:00 P.M. Are you available and willing to work these hours as necessary?

• Yes
• No

08


What is the highest level of education you have completed?

• Less than High School
• High School or Equivalent
• Some College
• Associates Degree
• Bachelor's Degree
• Master's Degree +

09


Do you have a college degree in a related field? If so, please specify below.
10


Do you have a formal industry certification? If so, please list the certification below.
11


Have you taken courses in computer science, information systems, or a related field?

• Yes
• No

12


This position requires employees to obtain a City-approved computer certification within one year of employment. Failure to obtain the required certification within the specified timeframe will result in termination of employment. Do you understand and acknowledge this requirement?

• Yes, I understand and acknowledge this requirement

13


Please indicate which driver's license you possess.

• A valid Class A Commercial Driver License (CDL)
• A valid Class B Commercial Driver License (CDL)
• A valid Class C Commercial Driver License (CDL)
• A valid Class E Driver license
• My license is currently invalid
• I do not possess any type of driving license

14


Do you currently have any pending violations, citations, or court proceedings that may impact your ability to operate a vehicle for work purposes?

• Yes
• No

15


In the past 12 months, has your driver's license been suspended, revoked, or restricted?

• Yes
• No

16


How many years of experience do you have in systems/applications management?

• Less than three (3) years
• Three (3) years to less than five (5) years
• Fiver (5) years to less than seven (7) years
• Seven (7) years or more

17


Do you have any experience with the following? Please check all that apply.

• ERP Financial
• Land-Management
• Customer Management Systems
• Central Square/AS400
• Tyler Munis
• ExecuTime
• Asset & Field Management

Required Question