Intake Coordinator (Medication Management Services)

Full-time

Description

Intake Coordinator (Medication Management Services)

Compensation: $23 per hour; paid bi-weekly
Employment Type: W-2 Full-Time Employee; Non-Exempt
Schedule: Monday-Friday Operating hours between 8:00 AM and 5:00 PM
Location: In-person at our Issaquah Location

Role Summary
As an Intake Coordinator for Medication Management Services you will serve as a primary administrative point of contact for patients seeking psychiatric medication management services. This role supports patients through intake scheduling documentation and billing processes while partnering closely with providers to ensure timely access to care.

The Intake Coordinator (Medication Management Services) plays a critical role in maintaining organized workflows accurate records compliant documentation and a positive patient experience. This position operates strictly in a non-clinical capacity and supports providers by identifying missing administrative elements and facilitating follow-up as needed. This role must adhere to HIPAA privacy and security standards applicable federal and state regulations payer requirements and Daysprings policies and procedures.

Responsibilities:

Patient Intake & Scheduling

• Receive and process new medication management inquiries via phone email and Salesforce.
• Schedule initial consultations and follow-up appointments accurately and efficiently.
• Ensure all new patient records are consolidated under a single patient account in AdvancedMD.
• Maintain timely follow-up with patients throughout the onboarding process.

Documentation Readiness & Records Management

• Review incoming records to confirm required administrative documentation elements are present.
• Track outstanding items and request provider or patient follow-up when information is missing.
• Support provider documentation workflows by preparing non-clinical materials and routing provider letters as assigned.

Patient Communication

• Serve as a patient liaison for scheduling questions appointment reminders and administrative support.
• Provide clear next-step guidance to patients while avoiding clinical advice.
• Support AMD patient messaging workflows as implemented. Maintain patient continuity of care through proactive outreach to at-risk patients encouraging and assisting with the scheduling of follow-up appointments after cancellations no-shows or missed care opportunities.

Operational Support

• Monitor Salesforce tasks and opportunity stages related to medication management patients.
• Assist with prior authorization coordination and insurance readiness processes as assigned.

Clinic & Provider Support

• Support providers by managing administrative workflows related to medication management visits.
• Provide coverage support for administrative roles as needed.

Interdepartmental Administrative Assistance

• Supports Neuropsychological Evaluation Intake Coordinator with calls and other tasks as needed.
• Prepares and communicates detailed cost estimates for neuropsychological evaluation services.
• Responds to questions regarding insurance coverage expected out-of-pocket costs and the financial aspects of evaluations.

Compensation & Benefits

• Compensation: $23 per hour; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical dental and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements

Requirements

• Bachelors degree required; psychology or a related field strongly preferred.
• Minimum of 2 years of experience in a leadership supervisory or team lead role.
• Experience scheduling patients and managing workflows within an Electronic Health Record (EHR) system (AdvancedMD experience preferred).
• Prior experience in a healthcare behavioral health or medical office setting is highly valued.
• Excellent communication and organizational skills.
• Ability to stay calm and focused in a dynamic patient-facing environment.
• Tech-savvy and confident using electronic health systems and payment platforms.
• A commitment to delivering compassionate high-quality care.

About Dayspring Behavioral Health:

Dayspring Behavioral Health is a multidisciplinary mental health practice dedicated to empowering individuals children and families through comprehensive counseling and specialized assessment services. Founded with a focus on strengths-based care Dayspring emphasizes collaborative evidence-informed treatment and strong training partnerships with local doctoral and masters programs supporting both clients and clinicians alike.

Dayspring Behavioral Health is committed to fostering a diverse equitable and inclusive workplace where all individuals feel valued respected and supported. We believe diversity of backgrounds experiences and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Dayspring Behavioral Health is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other status protected by applicable law.

Dayspring Behavioral Health is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to .

Salary Description

$23/hr

Required Experience:

IC