Customer Success Specialist

This range is provided by X4 Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $90,000.00/yr - $120,000.00/yr Direct message the job poster from X4 Technology Scaling global teams in Payments and Fintech Customer Success Specialist – New York (hybrid) An established and rapidly growing global fintech company is seeking a driven, relationship-focused Customer Success Specialist to join its team in New York City . In this role, you’ll play a pivotal part in managing key client relationships during onboarding, ensuring customers achieve maximum value from the platform while ensuring customer satisfaction throughout the process. If you’re energized by working in a fast-paced, globally minded organization - and thrive when collaborating across teams to deliver exceptional service - this is a unique opportunity to make a meaningful impact. Key Responsibilities of the Customer Success Specialist: Serve as the primary point of contact for a portfolio of clients, managing day-to-day support needs and strengthening long-term relationships. Handle any customer issues on email, support and online chat. Manage bug reports, troubleshoot issues and collaborate to improve products and services. Conduct due diligence to ensure customer queries are answered accurately, on time and proactively. Collaborate closely with cross-functional teams - including business development, product, finance, and marketing - to deliver a seamless and value-driven customer experience. Requirements of the Customer Success Specialist: Minimum of 1 year in account management, customer success, or a similar client-facing role, ideally within fintech, payments, or financial services. Proven ability to provide exceptional client service, driving increased customer retention and growth. Exceptional organizational and communication skills, with a solutions-oriented mindset. This role would be an excellent fit for someone looking to take the next step in their career, and the team are offering $110,000 per year for the right person. They are ideally looking for someone who can be onsite at least 4 days a week. The team are looking for someone to join ASAP, so if you are ready to join a company where you can grow, lead, and make a global difference, then apply today! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service, Sales, and Business Development Referrals increase your chances of interviewing at X4 Technology by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Specialist” roles. New York, NY $75,000.00-$100,000.00 1 month ago New York, United States $70,000.00-$120,000.00 3 weeks ago New York, NY $75,000.00-$90,000.00 1 week ago New York, NY $120,000.00-$150,000.00 3 months ago New York, NY $60,000.00-$85,000.00 3 months ago Customer Success Manager (Commercial/Mid-Market) New York County, NY $70,000.00-$90,000.00 1 day ago New York, NY $100,000.00-$140,000.00 1 week ago Senior Specialist, Customer Success - Open Banking-R-246630 New York, NY $90,000.00-$110,000.00 1 day ago Customer Success Specialist, New York City Brooklyn, NY $45,000.00-$55,000.00 8 months ago Implementations and Customer Success Specialist New York, NY $75,000.00-$105,000.00 1 month ago Customer Success Specialist - AWS End User Computing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr X4 Technology