Field Service Technician

Ballard's Customer Care team is recruiting for Field Service Technicians to support customers across the Northeastern United States. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard's customers. This role combines hands-on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired, restored, and maintained to the highest quality and safety standards.

Key Responsibilities:

Repair and Refurbishment

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
• Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
• Support continuous improvement initiatives related to repair and refurbishment processes.

Troubleshooting and Technical Support

• Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules and related components.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.

Field Service Support

• Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short-notice scheduling and overnight stays.
• Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
• Represent the company professionally when interacting with customers and external stakeholders.

Customer Training

• Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
• Deliver hands-on instruction and technical guidance to support safe and effective equipment operation and servicing.

Documentation and Record Keeping

• Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
• Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
• Provide detailed feedback on product performance, recurring issues, and service trends.

Qualifications:

Education & Experience

• Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
• 2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands-on technical service environment.
• Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is considered an asset.

Knowledge, Skills & Abilities

• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.
• Experience using diagnostic tools, test equipment, and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time-management skills.

Additional Requirements

• Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.
• Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.
• Ability to work safely in industrial, manufacturing, and customer-site environments.
• Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.

The salary range for this position is between $60,000 – 90,000 USD. Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range.

Ballard considers many factors in determining total compensation, including the successful Candidate’s job-related knowledge, skills, experience, position location, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual short-term and long-term bonus program, subject to program eligibility requirements.

As a Ballard employee, we want you to feel valued and appreciated for your efforts. That’s why we offer a competitive benefits package in addition to a performance-driven compensation philosophy. From bonuses to benefits, our people work hard, and we believe they should be rewarded for it. We care about career growth and development. We believe in work-life balance with tons of flexibility and rewarding benefits.

Extended health and dental benefits and employee assistance program

Paid time off

Retirement plan matching

Extensive learning opportunities, catalogue of development course offerings

People networks and mentorship programs (to name a few)

Note: The incentive programs, benefits, and perks have specific eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Our Values

Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It

• Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.