Patient Relations Specialist - Summit Medical Group

Job Description

Job Description

Summit Medical Group is recruiting for a Patient Relations Specialist who identifies, investigates, and resolves billing issues related to patient accounts. This is a full-time opportunity, Monday through Friday, 8:00 AM to 4:30 PM, with the potential for remote work after successfully completing training. Candidates must reside within reasonable commuting distance of Knoxville, Tennessee , as onsite training, meetings, and other business-related activities may be required.

Examples of Duties (List does not include all duties assigned)

• Answers patient calls related to their accounts and formulates solutions when appropriate.
• Responds to written patient inquiries and formulates solutions when appropriate.
• Assists in maintaining, updating and auditing the patient account information.
• Transfers charges to the correct agency or carrier, when appropriate.
• Communicates with insurance companies as needed.
• Adjusts patient accounts according to established policies and procedures.
• Communicates appropriate problems, questions and / or concerns to supervisor.
• Assists colleagues in department and other office personnel, as appropriate.
• Displays initiative, when appropriate, while investigating patient inquiries and handling other assignments.
• Adheres to all elements of the established corporate compliance plan.
• Maintains strictest confidentiality both internally and externally.
• Performs related work as assigned.

Education

High School Diploma or GED required.

Experience

Prefer one-year experience in a medical billing setting.