Program Manager - Service Catalog/Service Level Agreements
$128.04k - $173.23kGeneral Dynamics Information Technology
Program Manager – Service Catalog/Service Level Agreements Advance your career while impacting our national security in cyber as Program Manager – Service Catalog/Service Level Agreements at GDIT. Responsibilities: Develop and operate the Advana Service Catalog framework by coordinating with systems engineers across all classified levels to construct catalog structures, service descriptions, and operational workflows. Propose labor and technical cost estimates to government leadership based on detailed analysis of resource demands, operational complexity, and lifecycle requirements. Integrate approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools, services, and computational resources. Maintain daily catalog operations using configuration repositories, financial modeling platforms, automated validation checks, and structured update cycles to support Combatant Commands, Joint Staff, Senior Executive Service leaders, Department of Homeland Security, and non‑government partners. Coordinate with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics, and collaborate with catalog technicians and data analysts to evaluate usage, adoption, workload, and financial trends. Support development of Service Level Agreements by conducting customer outreach, analyzing performance expectations, defining quantifiable service criteria, and preparing formal recommendations for approval. What You’ll Need to Succeed Education: Bachelor of Arts or Bachelor of Science Experience: 3+ years of related experience in program or project management, cost analysis, or service catalog development Security clearance: Secret US citizenship required Salary Range $128,039 – $173,229 (range depends on experience, location, and contract) Equal Opportunity Employer Equal Opportunity Employer/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr General Dynamics Information Technology
Vacancy posted 1 day ago
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