General Manager

Job Overview

Rome, GA – As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll serve as the driving force behind the store’s success, managing daily operations and leading your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service. This high‑performance, customer‑focused environment is designed to inspire growth and innovation.

Compensation

This position has an hourly pay rate of $19.25 and is eligible for performance bonuses.

Benefits and Perks

• On‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules to boost your professional and personal development.
• Cross‑brand training that allows you to move into opportunities at any of our eleven brands across the country.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and a medical spending account (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits, including dental, vision, short‑term and long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching through our Employee Assistance Program.
• Access to exclusive discounts from nationwide and local retailers via our Discount Marketplace.
• Paid time off that grows with your experience, starting at 12 days in the first year.
• Business‑casual dress code that includes jeans and sneakers.

Responsibilities

• Manage overall store performance by meeting or exceeding company standards.
• Coach, lead, and develop all team members to build new business and increase store growth by teaching systems, company standards, account management, collections, job duties, and performance reports.
• Lead local marketing strategies, identify partnership opportunities, obtain referrals, host and participate in community and in‑store events to drive growth and revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, assessing risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations; participate in audits and compliance reviews.
• Supervise office security and cash management, including verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules based on budget, workloads, and store needs, ensuring optimal staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain store appearance, address basic facility needs, schedule maintenance services, oversee planograms, and display promotional material; perform duties outside the office when necessary.
• Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks with ease.
• Maintain a full‑time schedule, including weekends; 40 hours per week minimum.

Qualifications

• High school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, point of sale, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Background check required; results considered in accordance with applicable law.
• Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls such as a keyboard.

Preferred Qualifications

• Associate’s degree or higher.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

EEO Statement

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.