Entry Level Account Executive

Job Description

Job Description

SignalXi, a sales and business consulting firm, is seeking an Entry Level Account Executive  for AT&T Retail. The Entry Level Account Executive will manage customer accounts, provide service support, and assist with sales of AT&T cell phones and wireless devices in our retail stores.

As an Entry Level Account Executive, you'll be training in account management and sales strategy within our AT&T retail. The Entry Level Account Executive will practice engaging customers, learning how to demonstrate device features, explain plan options, and document accounts accurately. You'll shadow experienced Account Managers during face-to-face customer interactions about the latest cell phones and wireless devices.

Responsibilities of the Entry Level Account  Executive

• Welcome returning guests by name and reference their AT&T wireless account history to make face-to-face sales conversations personal and account-aware.
• Guide account updates in store, like plan changes or device swaps for AT&T cell phones, ensuring smooth transitions that support account retention and future sales.
• Proactively reach out to accounts showing low engagement, offering helpful AT&T wireless tips that rebuild connection and reopen sales dialogue.
• Strengthen account retention by resolving concerns on the spot during retail visits, showing reliability that keeps AT&T wireless clients open to future sales.
• Identify cross-account opportunities by understanding households' needs, then recommending AT&T cell phones that grow account footprint through smart sales.
• Track account performance metrics like upgrade frequency or satisfaction scores to refine how AT&T wireless value is communicated, keeping in-store sales tactics account-focused and effective.

Qualifications of the Entry Level Account Executive 

• High school diploma or GED preferred.
• Experience in sales or account management is a plus.
• Presents AT&T smartphones, accessories, and wireless plans with confident, benefit‐driven communication that supports account retention.
• Manages customer needs, device interests, and account updates with accuracy and a positive, sales‐minded attitude.
• Embraces AT&T’s training programs to build stronger account‐management and sales capabilities.

Our company is a retail partner of AT&T, one of the largest telecommunications companies in the United States. We operate inside local retail stores to provide customers with personalized service and assistance with a wide range of products and services offered by AT&T. Our dedicated team of sales associates is knowledgeable about the latest devices, plans, and promotions, and is committed to helping customers find the best solutions to meet their individual needs. Whether customers are looking to upgrade their phone, switch to a new plan, or add new services, our team is here to provide expert guidance and support every step of the way.

Company Description

Our company is a retail partner of AT&T, one of the largest telecommunications companies in the United States. We operate inside local retail stores to provide customers with personalized service and assistance with a wide range of products and services offered by AT&T. Our dedicated team of sales associates is knowledgeable about the latest devices, plans, and promotions, and is committed to helping customers find the best solutions to meet their individual needs. Whether customers are looking to upgrade their phone, switch to a new plan, or add new services, our team is here to provide expert guidance and support every step of the way.