High Ticket Success Coordinator

Job Description

Job Description

Remote Fitness Trainer

Schedule: Monday–Friday, 9:00 AM – 6:00 PM PST
Pay: $18/hour
Equipment Provided

Overview
We are seeking a Client Success Coordinator to deliver a high-touch, white-glove experience to clients enrolled in a premium program. This role is ideal for someone who is comfortable on video calls, enjoys helping people, and can manage a high volume of client interactions in a remote environment.
You will guide clients through onboarding, provide ongoing support, and ensure a smooth, successful experience throughout their journey.

Responsibilities
Client Onboarding

• Conduct 15-minute pre-scheduled Zoom calls with new clients
• Walk clients through the platform and key features
• Review program expectations and introduce team structure

Client Check-Ins

• Lead follow-up Zoom calls to ensure client progress and satisfaction
• Address questions, concerns, and obstacles
• Provide guidance and solutions to support client success
• Coordinate next steps with internal team members

Ongoing Support

• Respond to in-app inquiries and client touchpoints
• Provide timely follow-ups to keep clients on track
• Maintain a high level of service throughout the client lifecycle

High-Volume Calls

• Manage a high volume of scheduled video calls daily
• Balance multiple client interactions while maintaining quality

Qualifications

• Strong communication skills (verbal and written)
• Comfortable leading Zoom/video calls
• Highly organized with the ability to multitask
• Tech-savvy and able to quickly learn new systems
• Customer-focused with a professional, supportive approach
• Self-motivated and able to work independently in a remote setting

Preferred Experience

• Customer success, client support, or account management experience
• Experience with CRM systems or client management platforms
• Prior experience conducting virtual meetings

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #toponehire  #toponehire #zip