Cash/Claims Processor

Job Description:

Cash/Claims Processor

GENERAL FUNCTION

Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.

MAJOR DUTIES AND RESPONSIBILITIES

Accurately and timely processes simple to complex incoming payments to customer invoices/accounts

Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed

Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.

Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop self-remediation plan when standards are not being met.

Participates on department projects

Identifies and recommends the systems/process modifications necessary to improve efficiency and effectiveness as it relates to the cash apply process.

Works with team lead and manager to provide strong customer service and communication with internal and external clients.

Communicates with team lead and manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.

Runs assigned queries and reports weekly / monthly

BASIC QUALIFICATIONS

High School diploma

3+ years of experience in cash application or insurance related processes

SAP knowledge and experience

High level knowledge of MS Excel

Ability to quickly grasp and retain information and concepts

Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate

Strong customer service and communication skills, both oral and written

High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues

Flexibility working in both a team and individual environments

PREFERRED QUALIFICATIONS

Intermediate to Advanced- level Excel knowledge

Previous AS400 knowledge and experience

Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products

Prior experience/knowledge of vision benefits and/or insurance industry

Knowledge of mid-range computer applications and query reporting

Understand and honor high level of confidentiality

Notes:

Work hours: 8 - 5pm with hour lunch, or 8-430 with 30 minute lunch.

This is a contract role with the possibility of conversion to full-time based on business needs and performance

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status