Assistant Manager, Madison Avenue

Job Description

Job Description

At Charles Tyrwhitt, we believe retail should be different—and fun! Our Assistant Managers are more than just team leaders; they are dynamic business owners with a passion for making it easy (and stylish) for men to dress well. If you're ready to roll up your sleeves and take ownership in a fast-paced environment where success is measured by teamwork, exceptional customer service, and commercial results, you might be who we’re looking for!

The Role
As an Assistant Manager, you’ll be the right-hand to our Store Manager, helping steer the team to greatness. From leading by example on the sales floor to driving sales through expert strategy, your goal is to elevate both our people and our performance. And when you succeed, the whole team feels it!

What You’ll Do

• Motivate, coach, and inspire the team to smash KPIs, sales targets, and profits. You’ll perfect the SGM concept (our sales game-changer) and make sure everyone else does too
• Spot and maximize every sales opportunity—whether it’s promotions, outfit building, or corporate events. You’ll make sure we’re always ahead of the curve.
• Lead by example on the floor, coaching your team to be just as passionate and hands-on as you are
• Cultivate an environment where the customer experience always comes first ensuring the team’s product knowledge is sharp, promotions are on point, and feedback (like FEEFO) is constantly improving our service
• Be the driving force behind new business growth and execute corporate strategy with enthusiasm
• Keep a close eye on the numbers, managing costs and staying within budgets, while also maintaining our high standards of store appearance and stock control.
• Recognize and celebrate outstanding team performance and boost morale through platforms like The LINK
• Lead with heart by championing colleague engagement, focusing on improving retention and ensuring your team stays motivated and connected

Success Looks Like:

• You’ll surpass commercial KPIs, consistently exceeding store targets.
• Your team engagement scores will be top-tier, driving success both locally and company-wide.
• You’ll crush your objectives and help your team thrive.

What We’re Looking For

• Proven leadership skills that inspire others to reach new heights and take accountability
• A customer service superstar with a passion for delivering an unforgettable shopping experience
• A natural coach and motivator who knows how to lift up a team
• Sharp commercial instincts with strong analytical skills
• A relationship-builder who can network like a pro and seize opportunities to grow the business
• Previous retail management experience is a must

What We Offer:

• A unique workplace culture in a privately-owned business - approachable senior leaders value your ideas and contributions.
• Competitive compensation with a quarterly bonus based on team performance.
• Part-time paid time off and uniform allowance.
• Access to PayActiv - get paid for hours you’ve already worked!
• Employee discounts and a robust Employee Assistance Program to support your well-being.

This is a salaried, full time role based in New York, with a pay range of $70,000-$75,000 per year based on experience.

Ready to Make a Difference? If you're excited to join a team that values both people and products, apply today! Help us make it easy for men to dress well, one customer at a time.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of the entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Charles Tyrwhitt’s spiritual home and flagship store is located on London’s Jermyn Street, in the United Kingdom where our presence is well know. We also have a strong online presence in the US, with retail stores in 7 states and a New York head office. We also operate across Europe and Australia! Pretty impressive, eh? And as of 2022, we're proud to be recognized as a carbon-neutral retailer as we continue our journey to be a sustainable business.

Learn more about us at

‘I am Proud and Free to be me!’

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial group. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. We want colleagues to love working for CT and for it to feel like a place where they can be, and want to be, themselves.

*This role requires work authorization to work in person within the United States*