Service Writer

Job Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional Manager Job Responsibilities: Branch Fuel & Lube Reports Manage shop & field technician parts returns with Parts Dept Attachments for TSA's Reconciling technician hours Assist with posting travel time and mileage or zone charges for all field jobs Prepare parts & service damage estimates for rental fleet returns Assist with job preparation for technicians Assist in preparing customer estimates Assist in coordinating all factory campaigns between Warranty, Service & Parts Depts Assist in opening and closing internal work orders Coordinate customer communication when machines are complete Assist with weekly yard inventory Update MSDS sheets Back-up role to Shop, Field & Rental Foremen during PTO Perform additional duties as assigned Qualifications Must have High School Diploma or equivalent 2+ years of experience in service or mechanical environment preferred Excellent written and oral communication and basic mathematical skills. Proficient with a computer, including the use of Microsoft programs (Outlook, Word, Excel, PowerPoint, etc.) and good knowledge of office equipment. Knowledge of heavy equipment operations and mechanical functions is desirable Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs. Maintain excellent customer service Must be able to pass a background, physical, and drug screen