Member Specialist

Overview Position Summary: Provides member service, maintains the checkout area, resolves member issues, and promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Responsibilities Maintain the checkout area and assist members with purchasing decisions; verify membership cards and identify member needs. Provide member service, resolve issues and concerns, and promote the company\'s products and services. Provide guidance on self-service technology and process member purchases, payments, returns, refunds, and exchanges in accordance with company policies. Follow proper procedures for handling merchandise; report unsafe situations to facility management; maintain a safe shopping environment. Maintain entrance and exit areas; review receipts; assist with securing Sam\'s Club assets and property by observing and reporting potential criminal activity per policy. Maintain paperwork, logs, and required documentation; execute emergency response procedures; ensure compliance with security and safety practices. Assist with training of Member Frontline Services associates on processes and procedures; teach new technology and tool functionality; deliver rollout training and provide continuous learning opportunities. Maintain area of responsibility by properly handling returns; identify shrink and damages; zone, arrange, and organize merchandise. Compliance, Safety and Culture Comply with company policies, procedures, and standards of ethics and integrity; apply Open Door Policy in business processes and practices. Execute work by prioritizing tasks, collaborating with managers and colleagues, and adapting to change and feedback. Respect the individual: embrace diversity, promote belonging, and foster a collaborative team environment; act with integrity and accountability. Deliver customer- and member-focused service and strive for excellence through continuous improvement and adoption of new technologies and skills. Qualifications Minimum Qualifications: Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications: Retail experience including operating front-end equipment (e.g., cash register) and working with mobile retail applications. Compensation and Benefits The hourly wage range for this position is $17.00 to $25.00. The actual rate will meet or exceed the applicable minimum wage for the job location. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, depending on schedule, facility, season, or work performed. Multiple premiums may apply. Benefits include health (medical, vision, dental), 401(k), stock purchase, and company-paid life insurance; paid time off and other leave options; short-term and long-term disability; discounts and other benefits. Live Better U education benefit program for associates is available, with program details and eligibility dependent on job classification and length of employment. Locations and Other Information Primary location: 23300 Broadway Ave, Oakwood Village, OH 44146-6016, United States. The company may provide information about benefits and eligibility on One.Walmart. Note: Walmart and its subsidiaries are committed to a drug-free workplace with a no-tolerance policy for illegal drugs and alcohol on the job, applicable to all employees. #J-18808-Ljbffr Sam's Club