ServiceNow Enterprise Architect

Description We are looking for an experienced ServiceNow Architect to provide strategic direction and technical leadership for a growing ServiceNow environment in Wisconsin. This contract-to-permanent opportunity is suited for a consultative individual who can align platform architecture with business goals while guiding scalable design, governance, and modernization efforts. The role combines long-range planning with practical collaboration across technical teams, stakeholders, and delivery partners to improve platform performance, data integrity, and process efficiency.

WE WILL NOT PARTNER ORCONSIDER 3RD PARTY APPLICANTS- PLEASE DO NOT APPLY

• Shape the long-term architectural vision for the ServiceNow platform, ensuring the environment remains scalable, well-governed, and aligned with enterprise priorities.
• Lead initiatives that strengthen CMDB maturity, improve data stewardship practices, and enhance the quality and reliability of operational reporting.
• Oversee integration architecture across ServiceNow and connected enterprise systems, including HR applications, asset repositories, and other business platforms.
• Define technical standards and solution design principles that promote consistent development practices and responsible platform governance.
• Advance workflow automation and routing capabilities to streamline service processes and create a more efficient user experience.
• Work closely with engineering and delivery teams to sequence enhancements, reduce technical debt, and improve overall platform health.
• Provide architectural guidance for asset management capabilities, including server lifecycle tracking and broader enterprise asset integration planning.
• Assess emerging platform features such as AI-driven capabilities and automation tools, recommending solutions that improve operational effectiveness.
• Participate in Agile delivery activities by helping refine priorities, reviewing backlog items, and supporting execution across active sprints.
• Offer strategic insight on service operations, operational readiness, and visibility improvements enabled through the platform.

5+ years of experience in platform architecture, with strong expertise designing and supporting ServiceNow-based solutions. Demonstrated success establishing architecture standards, governance models, and roadmap strategies for enterprise ServiceNow environments. Strong hands-on knowledge of CMDB architecture, administration, data quality controls, and configuration management best practices. Experience designing API-based and enterprise integrations, including scalable connectivity patterns for complex application landscapes. Solid understanding of workflow automation, orchestration, and intelligent routing within an ITSM platform environment. Proven ability to balance out-of-the-box platform capabilities with thoughtful customization to support maintainability and performance. Experience with ServiceNow development, implementation, and application configuration, including documentation and technical oversight. Preferred exposure to asset management, AI capabilities such as Now Assist, HR system integrations, or enterprise platform buildouts.

Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit OpenKyber.gobenefits.net for more information. 2025 OpenKyber. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to OpenKyber's Terms of Use and Privacy Notice.

For applications and inquiries, contact:View email address on us.fitly.work