Medical Front Desk Specialist

Job Description

Job Description

Description:

The Front Office Specialist will be committed to assisting patients and providing high quality service in a kind and caring manner with a family centered approach to their care. Participate in any staff meetings and assist with problem identification, solution, and implementation of change. Be an active team participant and foster a work environment based on inspired, passionate care and impeccable interpersonal communication, collaboration, immediate and effective conflict resolution with others.

Essential Job Functions:

• Greet patients and visitors in a professional, courteous manner 
• Check patients in and out, ensuring all demographic and insurance information is accurate 
• Verify insurance eligibility and obtain copies of insurance cards and identification 
• Collect copayments, outstanding balances, and provide receipts as needed 
• Schedule, reschedule, and confirm patient appointments 
• Answer incoming calls, route messages appropriately, and respond to patient inquiries 
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system 
• Ensure required patient paperwork is completed and uploaded prior to appointments 
• Communicate appointment delays, cancellations, and follow-up needs to patients 
• Maintain front desk organization and comply with HIPAA and office policies 
• Collaborate with clinical and billing staff to resolve patient or scheduling issues 

NOTE : This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Education Requirements:

• Graduation from high school or possession of a G.E.D. certificate, and one year of general clerical experience; or,
• Must have 1-2 years' experience in front office medical processes including scheduling, verification of benefits, and authorizations. 
• A combination of training, education, and experience equivalent to the employment standards listed above provides the required knowledge and abilities.
• Medical Assistant certification is a plus.
• Bi-lingual is a plus. 
• CPR Certified

Essential knowledge :

Knowledge of: Patient charts and medical history; medical terminology, general terminology of ICD -10 and CPT codes; English, grammar, punctuation, and spelling; basic math, basic clerical office practices and procedures; filing methods; telephone procedures, including operation of multi-line equipment, message taking, business telephone etiquette, Microsoft Office programs (Word, Excel, PowerPoint) and EMR systems.

Ability to : Deal tactfully with people at all levels; tolerate stress; solve problems using proper judgment; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others; operate office equipment such as personal computer, typewriter, printer, scanner, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically; work well with other office staff members to complete daily tasks.

Additional Requirements : May require typing ability, including a minimum typing speed. 

Conditions of Employment:

• Acceptance of Employment Offer  
• Completed Company Employment Paperwork 
• Employment Eligibility Check 
• Drug Test Passed 
• Reliable Transportation  
• Embrace Organization’s Core Values