IT System Administrator - Senior Specialist (Azure)

Description Our Mission: Keep Washington Safe and Working! Our Values Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability The Department of Labor & Industries (L&I), an employer of choice, is announcing an exciting opportunity to join our team as IT System Administrator - Senior Specialist ! About The Division And Unit The Information Technology (IT) Division is an internal service organization responsible for providing information technology products and services in support of the Department of Labor & Industries (L&I) agency’s business priorities so that L&I can keep Washington Safe and Working. Within the IT Division’s Maintenance and Operations (M&O) program, the Enterprise Services (ES) program is responsible for the delivery of all IT services to L&I, other state agencies and the public, by providing value through partnership and commitment. The ES program safeguards the health of our computing environments and manages the growth needs of the agency’s information and technology assets. The ES program is comprised of three units (Network Infrastructure & Operation (NetOps), Application Infrastructure Support unit, and the IT Support Unit). The NetOps unit is responsible for ensuring the L&I network, servers, storage and backups, cloud, virtual, and physical are always available and run at their highest efficiency. About The Role As an IT System Administrator – Senior Specialist , you’ll join a team of System Administrators responsible for the servers and infrastructure that power L&I around the clock. This role owns the health, development, and 24/7 availability of statewide computer environments which enables all agency staff to conduct business, serve the public, and collect and distribute funds. You’ll create, implement, and support critical servers agency-wide, including physical, virtual, and cloud resources, while applying deep infrastructure expertise to support the Service Desk, DevOps, Application & Data Management, Cloud Enablement, and Mainframe teams. When other staff hit a wall on a complex or high-priority issue, you’re the one who solves it. You’ll also coordinate with facilities staff, regional office managers, and IT support teams to keep deployments running smoothly with minimal disruption to business. Working independently and with full authority in your area of responsibility, you’ll design, build, test, and deploy servers across L&I’s field offices, the state data center, and the cloud — managing the infrastructure that ties the whole agency together. Duties Some Of What You’ll Do System Administration Serve as a lead subject matter expert on L&I's servers and systems, guiding field office managers, the Service Desk, DevOps, and Application & Data Management teams. Independently plan, test, configure, and deploy servers and virtual workstation infrastructure across physical, virtual, and cloud environments, including hardware and software upgrades. Build and maintain core network systems, such as Domain Controllers, Domain Name System (DNS), Distributed File System (DFS), Dynamic Host Configuration Protocol (DHCP), and more to meet I required standards and integrate these systems within the L&I Network Infrastructure. Troubleshoot complex installation and upgrade issues independently or in partnership with technical staff and developers. Use monitoring tools, command-line utilities, and scripting to diagnose and resolve complex network infrastructure issues. Administer Active Directory, including group policies, site replication, organizational units, groups, computers, and printers. Manage DNS records, DHCP scopes and reservations, and SSL certificates across all L&I platforms Manage print servers and the Follow Me Print application. Monitor server performance across multiple platforms to identify and resolve statewide outages Respond to Service Desk tickets requiring advanced technical support Network Operations Support Respond to incident tickets routed to Network Operations, documenting resolutions and building hand-off guidance to help the Service Desk resolve similar issues faster Support projects and work coming through ADO Serve as subject matter expert for server creation, modification, and support on new initiatives Collaborate with the broader Network Operations team on ongoing activities Resolve server access and service issues for agency staff statewide Represent Network Operations on Incident Response Teams (IRTs) requiring server expertise Incident and Problem Resolution Participate in the Incident Response Team (IRT) process as a technical resource for network infrastructure issues Bring best practice methodology and problem-solving insight to cross-functional resolution efforts Respond to network or server issues 24/7 to maintain availability and minimize business impact And much more... Qualifications Required: Ten (10) years of qualifying professional System Administration IT experience* working full-time within a professional IT environment. A bachelor’s degree or higher in Information Technology, Computer Science, Business Administration or a closely related field. Six (6) years’ of qualifying professional IT experience working full-time within a professional IT environment (see below). An associate’s degree or higher in Information Technology, Computer Science, Business Administration or a closely related field. Eight (8) years of qualifying professional IT experience working full-time within a professional IT environment (see below). Qualifying professional IT Experience* includes but is not limited to the following : Current Windows Server Operating systems Supporting Physical and Virtual Servers Managing/Supporting Cloud resources (Azure, Amazon, and others) Administrating and managing PKI Certificates Supporting DHCP, DNS, and Active Directory Required Equity Competencies The ability to take action to learn and grow The ability to take actions to meet the needs of others Desired Certification from Microsoft, Server+, VMware, Cloud, CompTIA Supplemental Information Things You Need To Know At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management. For this position, teleworking may be up to full time with the expectation of attending in person meetings and training occasionally or upon business needs. The assigned duty station for this position is Tumwater, WA. Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other Information IT position applicants that are selected to move forward in this hiring process will receive an email skills assessment invitation within 3 weeks of your application being accepted. An applicant may complete the assessment when ready, but the invitation to complete the assessment will expire 5 days after the invitation was sent. Once you start the assessment, you will be required to complete it. You cannot start your assessment and then come back to it later. Please look in your email inbox or spam as these invitations are sent by CodeSignal. For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented bytheWashington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s View email address on click.appcast.io . Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call View phone number on click.appcast.io. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact Jason Stedman at View email address on click.appcast.io . #J-18808-Ljbffr Washington State Department of Labor & Industries