Field Service Technician

Field Service Technician

If you are a Field Service Technician professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Aligned with our Cudahy, WI location, you will be responsible for providing commissioning, troubleshooting, and helping our customers and contractors maintain our equipment in the field and through phone support. In addition to the responsibilities below, this position requires a highly motivated individual who is driven by process compliance and continuous improvement to effectively serve our customers and equipment.

As a Field Service Technician, you will:

• Carry out commissioning, start-up and troubleshooting of Vilter industrial refrigeration compressors and natural gas compressors equipment mainly in the United States with opportunities to work globally.
• Coordinate and assist Copeland subcontractors with preventative maintenance and warranty work.
• Perform technical troubleshooting and problem resolution for customers, with support from Copeland and Vilter Engineering, Parts, and Service personnel.
• Conduct/participate in technical training for Copeland and Vilter equipment
• Work with and assist the Sales and Business Development teams where possible
• Participate in joint sales calls with other Copeland team members when needed.
• Become a trusted advisor for customer technical inquiries.

Required Education, Experience, & Skills:

• Certificate of qualification EPA 608 Universal Certification or equivalent.
• Minimum 5 years' experience with Industrial Refrigeration
• Minimum 5 years' work/field experience
• Knowledge/experience with HVACR controls
• Microsoft Office proficiency as applicable for preparing service reports, scheduling appointments, expense reports, etc.
• Must be able to freely travel between U.S. and Canada
• Must be able to lift 70 lbs. (31.8 kg)
• Legal authorization to work in the United States - Sponsorship will not be provided for this position.

Preferred Education, Experience, & Skills:

• Bachelor's degree in mechanical engineering (or closely related discipline) preferred
• Working knowledge of industrial compressors for refrigeration and/or gas applications
• Working knowledge of Copeland screw and reciprocating technologies is an asset
• Working knowledge of NH3 and Natural Gas is an asset
• Working knowledge of CO2 systems is an asset
• Working knowledge of discrete electronic controllers is an asset
• Working knowledge of voltages from 4-20 mA up to 4140 Volt

Remote Work Arrangement:

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively. Must be able to travel in the evenings/weekends. A driver's license is mandatory for employment. Travel required 80% of the time.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $85,000 - $120,000 + annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.