Case Manager

Job DescriptionOur award-winning Claim organization has a current job opportunity for an AVP, SIU Major Case Unit Manager reporting to the Chief Fraud Officer.The Chubb SIU Major Case Unit Manager will be responsible for overseeing all aspects of the Major Case Unit (MCU) within the Chubb Special Investigations Unit (SIU). This role requires strong leadership, investigative skills, and extensive knowledge of complex organized insurance fraud investigations.Develop and implement strategic plans, vision, and goals for the MCU in alignment with SIU's overall objectives.Identify, develop, coordinate, and direct complex investigations of MCU insurance fraud cases, ensuring compliance with legal and ethical standards.Manage a team of Investigators, Analysts, and support staff within the SIU MCU.Analyze large amounts of data involving different subjects to determine risk, fraud patterns, and areas that require investigation.Provide guidance and direction to MCU staff throughout the investigative process.Review investigation status reports for accuracy, quality, and adherence to established Best Practices and internal policies.Collaborate with internal and external stakeholders, such as law enforcement agencies, legal departments, subject matter experts, insurance industry organizations, to ensure effective information sharing and cooperation.Stay updated on current trends, technology, emerging techniques, and legislative changes within the field of insurance fraud investigations.Identify areas of process improvement and implement initiatives to streamline investigative operations and enhance efficiency. Conduct regular performance evaluations of team members and provide coaching, training, and development opportunities as needed.Represent the SIU and MCU in meetings, conferences, and industry events.QualificationsMinimum of (10) years of experience in insurance fraud investigations, with demonstrated expertise handling major and complex cases.Proven experience in managing and leading high performing teams.Strong knowledge of insurance fraud laws, regulations, and industry best practices.Extensive experience working with fraud-based analytics, investigative software, and industry tools.Excellent analytical, problem-solving, and decision-making skills.Ability to prioritize and manage multiple tasks and cases simultaneously.Exceptional communication and interpersonal skills, with the ability to effectively present and interact with stakeholders at all levels of the corporation.Ability to travel occasionally, as required.The pay range for the role is $121,000 to $176,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.