Customer Service Representative

Customer Order Specialist

Sparks Group has partnered with a leading Aviation Manufacturer transforming the aerospace industry. They are seeking a dedicated Customer Order Specialist for an indefinite contract opportunity. Come expand your customer service skill set! The Customer Order Specialist is responsible for responding to customer inquiries and processing orders for spare parts, for customers in the US and abroad. This position provides high-priority and emergency logistical sales and technical product support for customers related to material, logistics and supplier issues, and purchase orders. If you have previous industry related experience in aviation or automotive this is the ideal role for you.

Responsibilities:

• Process customer orders, quotes, general logistics, etc.
• Provide clients with part availability, costs, sourcing, delivery times, and any other requested information.
• Follow-up with international counterpart to ensure all efforts are being made to satisfy orders supplied via production and suppliers.
• Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers.
• Provide feedback and reporting to supplier management group on supplier performance.
• Ensure shipping directions are following properly for urgent orders.

Qualifications/Background Profile:

• Associates degree in relevant field or an equivalent combination of experience and education is required
• 2-3 years of experience in a fast-paced environment.
• Excellent verbal and written communication skills
• Knowledge of Google Suites (Sheets, Docs, Gmail and Slides)
• Position requires a criminal background check.

This job is In-Person. Pay Range: Hourly $26.00 to $30.00. We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.